- what kinds of vehicles are accepted on the Navhoo platform?
We accept most PHV-licensed vehicles not older than 7 years old, please check in detail list at http://www.navhoo.com/driver of recommended vehicles. Don't have a vehicle that meets our requirements? No problem! Simply apply with your current information and we'll send you some resources to help you outfit your current vehicle to drive with Navhoo, or to get a great new deal on a Navhoo-approved car!
- What is the purpose of uploading all my information? (E.g.-licenses, Logbook, plate number, Insurance etc)
It is the legal requirement of Tfl to keep record of drivers to whom bookings are assigned, It is also the inform customer of the detail of driver and their registration and type of car in order to keep safety. This insures that you possess driving privileges and are qualified to be a driver with us.
- My availability is limited. Can I work around my schedule?
Our model is flexible and it's up to you to whenever you want to join the platform and start getting jobs request, We don't bound our partners to any shift pattern.
We only act as a service provider you are the boss of your business and liable for all the cost attached to it. We have structured the fares and our commission rates at such where a customer will pay less and drivers will earn more.
We know many professional drivers take it as their full time and permanent job and some want to utilise it as part time so be flexible to do something else in their life, Drivers are our business, so that's why we built a model that suits all. Our Platform provides you that security of job when other will deactivate you when they have their driver less cars.
- I would like to know more about the £1 / Ride commission rate. How many trips and How much per trip average?
The earnings can vary based on multiple factors including, distance, length, availability, and vehicle type, among others. On average a full time driver working 10-12 hours on a go will take between 15-20 trips.
We are offering, on first come first take basis, First 5K drivers on our STND; with others at the rate of 20-28% commission you will pay them £40-60 a day, whereas with Navhoo it is as much as your trips. Check our interactive calculations for an example of your savings with us. http://www.navhoo.com/driver
Other platforms are maximum on 10-15% commission rate which is also lowest in the market.
- I can't login
a) Set Wi-Fi on your phone to OFF
b) Set Airplane Mode to OFF
Settings App>Airplane Mode>OFF
c) Set Bluetooth to OFF
d) Set Mobile Data to OFF
Settings App>Mobile Data>OFF
If not, go to Settings>General>Reset>Reset Network Settings.
If you continue to run into trouble after all these steps, Try hard rest!
Hold down the power button and home button for 15 seconds until the apple logo appears, once the logo appears it may takes up to 60 seconds to restart. This should hopefully resolve your issue.
e) Remember you can always get in touch by filling the form from site/app help.
- How to update my bank details
a) Go to your profile page, go to payments add credit card/debit card if new add another and fill in the details manually or take the scan of the card, fill in the CVC code manually and save.
b) If you want to change your bank details then go to www.navhoo.com login to your account and fill up the form along the bank sort code and account details, then save usually it takes up to 5 working days a notification is sent when bank details are changed to verify as an additional security to you Email account /SMS on mobile number attached to the account.
- My account was suspended
From time to time you need to update your account by providing fresh documents into your dashboard, If you haven't provided right and current documents into your dashboard our regulatory team will put restriction on your account until that issue is not resolved, You can always check your dashboard by checking your account status before starting your day.
We also monitor driver's performance and if somebody is not up to mark we do inform first about the consequences and invite to our office to help them to earn more and provide quality service as its customer who is paying for the ride and making us both earns, a good customer care and professionalism is something we believe in.
If there is any serious allegations passed against you by the local authority or customer for which we need to investigate and make keep the account on hold for such time, it is always advised that if you as a driver encountered something of such nature, do inform us first and explain your side of story in writing, so once other party reaches us it is resolved quickly and your account is not blocked for long.