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Last Updated 12th, December 2024
These Driver Terms and Conditions (“Agreement”) constitute a legal agreement between you (“Driver” or “You”) and Navhoo Birmingham Limited (NBL), whose registered office is at 84 Charter Avenue, Ilford, London, IG2 7AD. By accessing or using the Navhoo application and/or any services provided by Navhoo, you agree to be bound by these terms.
PLEASE CAREFULLY READ THIS AGREEMENT IN ITS ENTIRETY BEFORE ACCESSING OR USING THE NAVHOO APPLICATION AND/OR ANY SERVICES PROVIDED BY NAVHOO. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE NAVHOO SERVICES AND/OR THE NAVHOO APPLICATION.
Navhoo may immediately terminate this Agreement with respect to you or generally cease offering or deny access to the Navhoo Application and/or Navhoo Services or any portion thereof, at any time for any or no reason whatsoever. Navhoo may amend and/or change the Terms and Conditions related to the Navhoo Application and/or Services from time to time. Such changes will be effective immediately upon posting of such changed Terms and Conditions at navhoo.com/legal/driver-items or in/through the Application, and no other notice shall be required.
You expressly acknowledge and agree that it is your responsibility to regularly review this Agreement. By continued use of the Navhoo Application and/or Services after any changes are made, you consent to, and acknowledge that you have reviewed and understood such changes. Your continued access or use of the Navhoo Application and/or the Navhoo Services after such posting constitutes your consent to be bound by the Terms and Conditions, as amended.
Navhoo is the developer and provider of mobile applications and associated software (collectively referred to as “Software”) and the Navhoo Service (as defined below). The Software enables a person who has downloaded a copy of the App (as defined below) and signed up as a user to request transportation services from Drivers who have executed this Agreement, have downloaded, and are using the Driver App (as defined below). You are an independent Driver legally authorized to provide transportation services in the authorized operational area(s) and jurisdiction(s) in which you operate.
In addition to the terms defined elsewhere in this Agreement, the following definitions apply:
A company that directly or indirectly controls, is controlled by, or is under common control with the relevant party by having fifty percent (50%) or more of the voting stock or other ownership interest.
The software application developed, owned, controlled, managed, maintained, hosted, licensed, and/or designed by Navhoo (or its Affiliated Companies) to run on smartphones, tablet computers, and/or other devices through which the Navhoo Service is made available.
The county, city, borough, place, region, or territory in which the Driving Service shall be made available by the Driver.
All data transmitted using the Device, the App, the Driver App, the Navhoo Service or the Driver ID and/or data relating to the User, the Driver and/or the Ride.
The relevant smartphone or other device used by the Driver that may be supported by Navhoo (in its sole discretion) to enable access to the Navhoo Service for providing Driving Service to Users.
Refers to You and includes you as an individual Driver or your company providing transportation services along with your employees, subcontractors, agents, and representatives.
The software application developed by Navhoo (or its Affiliated Companies) for limited and non-exclusive use by the Driver on their Device.
The identification and password key allotted by Navhoo to the Driver for accessing and using the Driver App.
The transportation service provided by the Driver using their Vehicle at the request of a User through the App.
The total amount (including applicable taxes and fees) that the Driver is entitled to charge the User for the Ride based on fares for the City as set out on navhoo.com/cities or in the App.
The estimated earnings presented to the Driver at Job Alert as an upfront amount based on anticipated trip details.
The amount net paid to the Driver that includes exact calculations based on trip details; this may differ slightly from Estimated Upfront Earnings due to factors such as road conditions and waiting times.
The charges paid by the Driver to Navhoo for utilizing the Navhoo Service. This consists of a flexible mixed percentage based on the Driver Fare and a fixed rate.
The fee charged to Users for waiting time incurred by Drivers at a pick-up location beyond a grace period of three (3) minutes up to a maximum of five (5) minutes. After five (5) minutes, this fee may vary based on applicable rates set by Navhoo. This fee is passed directly to Drivers without deductions.
The entitlement of Drivers classified as workers under UK law to receive holiday pay calculated at 12.07% of their earnings over a specified period.
The on-demand lead-generation service through various platforms (including App and SMS) that allows Users to request Driving Services from Drivers via the App.
A fee that Drivers receive without deductions when a User does not show up after a waiting period of five (5) minutes. This fee may vary based on applicable rates set by Navhoo and is subject to change at Navhoo's sole discretion.
Value Added Tax, a consumption tax placed on goods and services at each stage of production or distribution.
A Driver who has registered for VAT with HM Revenue & Customs (HMRC) and is authorized to charge and collect VAT on fares.
A Driver who is not registered for VAT and does not charge or collect VAT on fares.
Any patent, copyright, invention, design, trademark or service mark (registered or unregistered), trade name, brand name, logo, slogan, know-how or any similar rights existing in any jurisdiction worldwide.
The transportation of a User by a Driver from their pick-up point to their drop-off point.
The fee charged directly to consumers for using the Navhoo platform.
All mobile applications and associated software developed by Navhoo including but not limited to App and Driver App.
Any road tolls or charges incurred during a Ride including bridge fees, ferry fees, parking fees, airport tolls and congestion charges.
A person registered with Navhoo for use of App and/or Navhoo Service; referred to as 'Rider' in this context.
Information provided by Navhoo to Drivers via Driver App regarding User's pick-up location and profile information.
Any motorized vehicle (whether powered by an internal combustion engine, hybrid or electric) that is in safe condition for passenger transport as required by applicable laws and accepted by Navhoo for use in providing Driving Services.
The official Navhoo website located at www.navhoo.com.
A designation clarifying that drivers may be classified as workers under UK law entitling them to certain rights including.
Means the practice of drivers using multiple ride-hailing platforms or applications simultaneously to receive and accept ride requests.
Drivers are typically considered independent contractors, which allows them the flexibility to work with multiple platforms.
For purposes of minimum wage or other earnings calculations, companies like Navhoo may need to define and track "active time" specifically on their platform when drivers are multi-apping.
Navhoo grants Drivers a non-exclusive, non-transferable, terminable at-will license to use its Software and Navhoo Service, subject to this Agreement's terms. This license is solely for providing Driving Services within authorized operational areas (Cities) for Users' benefit. All rights not expressly granted remain with Navhoo and its licensors.
(a) Drivers shall not:
(i) Commercially exploit or make available any part of the Navhoo Service or Software to third parties. (ii) Modify or create derivative works based on the Navhoo Service or Software. (iii) Create Internet "links" to the services or "frame" any Software on other servers. (iv) Reverse engineer or disassemble the Software, except as permitted by law. (v) Access the Software to build competitive products, copy features, or replicate functionality. (vi) Launch automated programs or scripts that may burden system performance. (vii) Engage in cherry-picking behaviour by selectively accepting rides based on profitability, thereby undermining service integrity.
(b) Penalties for Non-Compliance:
(i) Upon identifying cherry-picking behaviour, drivers will receive a formal notice outlining the issues observed and potential consequences. (ii) Following the notice, drivers found to be cherry-picking will be subject to a fixed commission rate of 25% on all rides for a duration of one month. This higher rate aims to discourage non-compliance. (iii) At the end of the month, Navhoo will review the driver’s behaviour. If improvements are noted, the driver can return to the standard flexi commission structure; if not, further penalties may apply.
(c) Drivers shall not use the Software or Navhoo Service to:
(i) Send spam or unsolicited messages violating laws. (ii) Transmit or store unlawful, infringing, or harmful material. (iii) Interfere with the integrity or performance of the Software or Navhoo Service. (iv) Attempt unauthorized access. (v) Contact customers outside the scope of Driving Services. (vi) Use for any purpose beyond delivering Driving Services.
(d) Driver agrees to comply with the Multi-Platform Usage Policy as outlined in section 2.8 of this Agreement.
Drivers who wish to contest any penalties imposed under this section may submit a written appeal to Navhoo within seven (7) days of receiving notice of the penalty. The appeal should include relevant details and any supporting evidence. Navhoo will review all appeals and provide a response within fourteen (14) days.
Navhoo reserves the right to monitor driver activity to ensure compliance with this Agreement. Regular audits may be conducted, and any detected violations will be addressed promptly in accordance with this section. Drivers are required to adhere to all terms outlined in this Agreement; any non-compliance may result in corrective actions including warnings, penalties, or deactivation of their account.
(a) Encouragement of High Acceptance Rates: While Navhoo encourages Drivers to maintain a high acceptance rate for ride requests, there is no strict minimum acceptance rate requirement. Drivers will not be penalized or have their accounts deactivated solely based on low acceptance rates. (b) Incentives for High Acceptance Rates: Navhoo may offer incentives or rewards for Drivers who maintain high acceptance rates or meet certain performance metrics. These incentives are discretionary and subject to change, and do not create any obligation for the Driver to accept a minimum number of rides. (c) Independent Contractor Status: The provisions in this section do not alter the Driver's status as an independent contractor as outlined in this Agreement, nor do they create any employment relationship between Navhoo and the Driver. (d) Modification of Provisions: Navhoo reserves the right to modify these provisions related to trip acceptance and performance metrics in accordance with the amendment procedures outlined in this Agreement.
Drivers acknowledge that the Software and Navhoo Service may be unavailable due to maintenance or system upgrades; no specific availability guarantees exist. Navhoo shall not be liable for any damages resulting from unavailability, including personal injury or losses incurred due to inability to use the services or software. The Driver's sole remedy shall be to cease use of the Software and Navhoo Service.
Navhoo (and its Affiliated Companies/licensors where applicable): (i) Owns all rights, including Intellectual Property Rights, in Software, Navhoo Service, Driver ID, and Data. (ii) Any rights obtained by Drivers shall transfer automatically upon creation unless prohibited under law; if so, Drivers grant perpetual, exclusive, worldwide, transferable licenses under non-transferable rights.
(a) Commencement of Agreement: This Agreement shall commence on the date it is accepted and will continue indefinitely unless terminated by either party through written notice or deactivation of the Driver's account with Navhoo. (b) Termination by Navhoo: Navhoo may terminate this Agreement immediately without prior notice if the Driver no longer qualifies under applicable law to provide the Driving Service or operate the Vehicle. Any termination must align with legal standards regarding worker rights. (c) Temporary Suspension: Navhoo reserves the right to temporarily suspend the Driver's access to the platform for legitimate reasons, with prior notice where possible, and an explanation provided to the Driver. (d) Mutual Termination Rights: Each party may terminate or suspend this Agreement with reasonable notice and opportunity to remedy in case of material breach or insolvency. (e) Return of Data: Upon termination, the Driver shall promptly return all Data provided by Navhoo, except for any data the Driver is legally entitled to retain as a worker. (f) Accrued Rights: Termination or suspension shall not affect any rights or obligations accrued prior to the effective date of termination or suspension.
(a) No Minimum Availability Requirement: Drivers are not obligated to maintain a minimum number of hours of availability on the Navhoo platform. (b) Right to Limit Continuous Logged-In Time: For safety reasons, Navhoo may implement reasonable limitations on continuous logged-in time, not exceeding twelve (12) hours in continuous driving mode. (c) Shift Options: Navhoo may offer optional pre-scheduled shifts or ad-hoc operation. Pre-scheduled shifts do not create any obligation for the Driver to be available during specific hours. (d) Incentives: Navhoo may offer incentives for pre-scheduled shifts or maintaining certain availability levels. These are discretionary and subject to change. (e) Cancellation Rights: Drivers retain the right to cancel pre-scheduled shifts without penalty, subject to reasonable notice requirements. (f) Independent Contractor Status: Nothing in this Agreement shall be construed to create an employment relationship between Navhoo and the Driver.
(a) Definition: "Multi-apping" refers to the practice of drivers using multiple ride-hailing platforms simultaneously. (b) Acknowledgment: Navhoo acknowledges that Drivers, as independent contractors, may engage in multi-apping. (c) Prioritization: While using the Navhoo platform, Drivers must prioritize Navhoo ride requests and maintain a high level of service quality. (d) Active Time: "Active Time" on Navhoo is defined as periods when the Driver is logged in and available, en route to pick up a Navhoo passenger, or transporting a Navhoo passenger. (e) Compensation Calculations: For calculating any applicable Minimum Wage and Holiday Pay entitlements, Navhoo will consider only the Driver's "Active Time" on our platform. If a Driver is logged into multiple platforms but does not accept a ride from Navhoo during that time because they are engaged with another platform, this will affect their entitlement to minimum wage calculations for that hour. (f) Compensation Guarantee: To ensure compliance with minimum wage regulations, if a Driver’s earnings fall below the minimum wage due to cancellations or periods of unavailability while engaged with other platforms, Navhoo will compensate them accordingly for their active time on the Navhoo platform. (g) Transparent Tracking System: Navhoo shall establish a transparent system for tracking Driver activity that allows Drivers to see how their earnings are calculated based on their engagement with the Navhoo platform versus other platforms. This system will ensure compliance with minimum wage regulations and adhere to GDPR principles by collecting only necessary data, providing clear information on data usage, and allowing Drivers access to their personal data.
(a) Sole Responsibility: Drivers shall have sole responsibility towards Users for any obligations or liabilities that arise from their use of:
1. The Navhoo Service,
2. The Software,
3. The provision of Driving Services.
(b) Legal Relationship with Users: By using the Navhoo Service to receive and accept requests for transportation and by providing the Driving Service to the User, the Driver accepts, agrees, and acknowledges that a direct legal relationship is created solely between the Driver and the User. Navhoo shall not be responsible or liable for the actions, omissions, or behaviour of the User in relation to the activities of the Driver and/or the Vehicle.
(c) Insurance Obligations: Drivers acknowledge and agree that they are solely responsible for taking reasonable precautions regarding User acts or omissions. This includes obtaining adequate insurance coverage that conforms to standard market practices and complies with any applicable regulations or licensing requirements.
1. Disclosure of Changes: Within 24 hours of receiving their Driver Certificate, Drivers must disclose any changes to their automobile insurance carrier, indicating that their vehicle is used to provide services under this Agreement.
2. Compliance with Insurance Requirements: Drivers must ensure they are in full compliance with Private Hire and Reward insurance coverage when accepting jobs through the Navhoo Driver App. Failure to do so will be considered a violation of licensing laws, and regulatory reporting will be conducted immediately.
3. Fraudulent Usage: Any fraudulent usage or misuse of driver accounts will also be treated as violations.
4. Contact Information Release: Drivers acknowledge that contact or insurance information may be released to a User upon request.
(d) Compliance with Laws: Drivers represent and undertake to procure and ensure compliance with all terms and conditions set forth in this Agreement, as well as all applicable laws, regulations, rules, statutes, or ordinances governing or relating to the Driving Service. The Driver agrees to uphold all rights, covenants, undertakings, representations, and obligations outlined in this Agreement.
(e) Digital Network Access Limitations: Drivers acknowledge that they will only be able to log onto the digital network for a maximum of twelve (12) hours out of a twenty-four (24) hour period. If a Driver attempts to exceed this limit, they will receive an error message indicating how long they must wait before logging back onto the digital network.
(f) Legal Compliance: Drivers acknowledge and agree that they will comply with all applicable laws and regulations (including tax, social security, labour, and employment laws) governing their relationship with their employees.
(g) Confidentiality of Driver ID: Drivers acknowledge and agree to safeguard, protect, and keep their Driver ID confidential at all times. They shall not disclose it to any person.
(h) Confidentiality of User Information: Drivers undertake to safeguard, protect, and keep User Information received from Navhoo confidential at all times. They shall not disclose it to any person or store it in any manner except as required by law.
(i) Security Breach Notification: Drivers shall immediately notify Navhoo of any actual, suspected, or potential security breach or improper use of the Driver App, Driver ID, Data, or User Information.
(j) Independent Business Operations: Drivers have complete discretion to operate their independent businesses in good faith while providing transportation services separate from those obtained using the Driver App. However, access to the Driver App may be suspended or revoked if a Driver unlawfully or unfairly disparages Navhoo.
(k) Limitation of Liability: Drivers shall not seek compensation for damages or losses incurred due to image loss, revenue loss, or profit loss resulting from suspension or cancellation of Navhoo Services.
(l) Third-Party Verification Consent: Drivers consent to permit any relevant third party (including insurers, brokers, and licensing authorities) to verify, provide and/or disclose details of any insurance policy related to them to Navhoo or any of its Affiliates in their area of operations.
(m) Transportation Obligations: Drivers are responsible for conveying riders from their collection point to their destination in a reasonably direct and efficient manner while considering appropriate unforeseen circumstances (such as mechanical breakdowns).
(n) Fitness for Duty: Drivers must be fit for duty during shift hours and must not be under the influence of drugs or any other medications that may impair their ability to complete safe journeys. They must adhere strictly to no drugs/firearms carrying policies and must not use or encourage violence, racism, or discrimination in any form. Any complaints regarding such behaviour will result in immediate account suspension pending investigation.
(o) Professionalism Standards: Navhoo expects professionalism from its Drivers. Complaints regarding reckless or dangerous driving will not be ignored. This includes operating vehicles that are unsafe or illegal to drive or allowing third parties to operate the vehicle.
(p) Excessive Fare Investigation: Any journeys resulting in excessive fare calculations due to route choices reported as complaints will be investigated thoroughly.
(q) Misconduct Reporting: Any misconduct including acts of violence or sexual/physical offenses reported due to involvement may be reported to appropriate authorities. This may include reporting conduct to local police or licensing authorities along with providing relevant information held about circumstances at issue. In cases related to fraud (including fraudulent documents), Navhoo reserves the right to withhold payments payable as a result of fraudulent activities performed by drivers during journeys.
Customers understand that pursuant relevant legislation in UK:
1. Refusing requests concerning guide dogs/service dogs constitutes an offense;
2. Guide dogs/service dogs must accompany Users during journeys without additional fees;
3. Requests involving guide dogs/service dogs must accept without extra charge;
4. Valid exemption certificates must accompany drivers/service providers when medically justified.
1. Actions contrary against corporate interests/safety during transport services are prohibited;
2. Unsafe driving/alcohol/drug influence/promoting other businesses while providing rides constitutes violations leading into penalties;
3. Confirming OTP code upon rider acceptance ensures safety during rides;
4. Responsibility lies within drivers addressing booking confirmations timely; failure incurs delays impacting operations negatively.
Upon registration, the Driver will create and/or Navhoo will issue a Driver ID (username and password) to enable them to access and use the Driver App in accordance with the terms and conditions of this Agreement. Navhoo reserves the right, at all times, whether with or without cause, and at its sole discretion, to reclaim, prohibit, suspend, limit, or otherwise restrict the Driver from accessing or using the Driver App.
The Driver understands that their Vehicle must be properly maintained and kept in acceptable physical condition as determined by Navhoo and applicable laws and regulations. Navhoo reserves the right, at all times and at its sole discretion, to reclaim, prohibit, suspend, limit, or otherwise restrict the Driver from accessing or using the Driver App based on the Vehicle’s legal, physical, or cosmetic condition.
(a) The Driver acknowledges and agrees that upon acceptance of a ride request in the App, specific information regarding the Driver and the Vehicle will be provided to the User in relation to the Driving Service. This includes but is not limited to:
Additionally, once the Driver has accepted the User’s request for transportation, the User will be provided with:
(b) Once the Driver has accepted a User’s request for transportation, Navhoo will provide trip information to the Driver via the Driver App, including:
(c) The Driver retains sole discretion regarding when and for how long they will utilize the Software and Navhoo Service to receive lead generation services. The Driver also retains the option to accept or reject each request for transportation received via the Driver App. Additionally, Drivers can request to cancel a ride previously accepted based on safety considerations at the time of pickup. Navhoo may suspend providing services to Drivers who unreasonably reject requests.
(d) Each cancellation at the end of a ride is under the responsibility of a licensed operator and will be communicated accordingly to Users.
(a) Navhoo will request Users to rate both the Driving Service and the Driver after each ride and may ask for comments. Drivers may also rate Users. All ratings and feedback must be accurate and objective. Navhoo reserves the right to use these ratings and comments for promotional purposes, with or without identifying either party.
(b) The Driver acknowledges that Navhoo acts as a distributor of these ratings, not a publisher, and has no obligation to verify them. Navhoo disclaims liability for rating content beyond legal requirements.
(c) Drivers must maintain high standards of professionalism and service, including appropriate attire and meeting Navhoo's minimum User rating. This rating system allows Users to provide feedback on Drivers' service levels. Maintaining a minimum rating is necessary for continued access to Navhoo Service and Software.
(d) Rating System and Deactivation Policy:
(e) Notification Process: Navhoo may, at its discretion:
(f) Failure to improve ratings above the minimum threshold within the specified period may result in deactivation from Navhoo's Software and Service.
(g) Navhoo reserves the right to adjust rating thresholds and deactivation policies without notice.
(h) Navhoo may reclaim, prohibit, suspend, limit or restrict access to the Driver App if a Driver fails to maintain required standards. Drivers shall not be entitled to compensation for resulting damages or losses.
(j) Liability Waiver: DRIVER EXPRESSLY WAIVES AND RELEASES NAVHOO FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION (INCLUDING LIBEL AND OTHER TORTS), OR DAMAGES ARISING FROM RATINGS POSTED BY USERS AND DRIVERS. NAVHOO AND ITS AFFILIATED COMPANIES SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES RESULTING FROM SUCH RATINGS.
(a) Navhoo may disclose personal information if required by law or in good faith belief that such disclosure is reasonably necessary to:
(b) In case of complaints or disputes between you and a User or other legitimate reasons for disclosure, Navhoo may share relevant information (including personal data) with Users or authorities as necessary.
(c) You understand that Navhoo may preserve or disclose your content/information if required by law or in good faith belief that such action is necessary for compliance with legal processes or protection of rights/safety.
(d) You acknowledge that Navhoo is not obligated to monitor user-provided information/content but reserves rights to investigate violations of this provision.
(e) Navhoo reserves rights to take appropriate legal action against violators of this provision including removing offending content from services and terminating accounts as necessary.
5.1 Fares
a) Real-Time Fare Estimation: The Driver acknowledges that the App may provide real-time fare estimates. However, Navhoo does not guarantee that the final fare charged will match the estimate provided at the time of job alert.
b) Payment Automated Weekly Payments Processing: Navhoo calculates your earnings weekly from Monday 4:00 AM to the next Monday 3:59 AM. Rides completed after 4:00 AM will be included in the following week's statement. Payments are typically deposited into your bank account within 3-5 business days.
*Your bank may charge a small transaction fee for the deposit. This fee, if any, will be deducted from your total earnings.
c) Estimated Fares: Before accepting a Journey booking, Drivers will receive an estimated (non-binding) Up Front fare for that Journey ("Estimate"). This Estimate will also be provided to the Passenger. The actual Fare for each Journey will be determined by the Software based on actual journey time, distance travelled, and any applicable peak pricing. Therefore, it is possible for the actual Fare to differ from the Estimate due to road conditions and waiting fee.
d) Cancellation Fees: The Driver agrees that Navhoo may waive a User’s cancellation fee at its discretion.
e) No Show Fee: Drivers gets a No Show Fee after 5 min of waiting this fee is passed wholly to driver.
f) Compliance with Terms: The Driver agrees to provide each Journey in accordance with clause 3(n) and these Driver Terms. If Navhoo determines that any Journey completed did not comply with these terms, it reserves the right to instruct its payment processor to refund any excess Fare charged or compensation offered by Navhoo to affected Users against the Driver's portion of the Fare.
g) Tipping: The Driver acknowledges that tipping is at the sole discretion of the User.
NOTE: NAVHOO WILL NOT TAKE ANY COMMISSION FROM ANY TIPS PAID BY THE USER TO THE DRIVER.
5.2 Navhoo's Fee
The Driver shall pay Navhoo for its services as follows:
a) Commission Fee: For the first five rides, Navhoo will charge a commission ranging from 20% of the Trip Fare (it may vary based on platform conditions). The exact percentage within this range can change at Navhoo’s discretion and will be communicated to Drivers. After completing five commission-based rides (may vary), a fixed rate of £1 per ride will apply (this may also vary based on platform conditions).
b) Surcharges: Navhoo may implement surcharges during high-demand periods to (Time and distance only) or special events. These surcharges help cover additional costs associated with providing service during these times and may also contribute to driver earnings. Some of these surcharges may be allocated directly to drivers as part of their earnings for rides completed during peak times.
c) Fee Transparency: The fee structure, set at Navhoo's discretion based on local market factors, will be available in the Driver App and may change without prior notice. Navhoo will collect fares, deduct applicable fees, and remit the remainder to Drivers. Any changes to the fee structure will be communicated through the Driver App or email.
d) Administrative Charges: In addition to other charges described herein, fees may include administrative or processing charges incurred by Navhoo, such as local city charges, airport fees, toll fees, and taxes. The Driver is responsible for these fees, which are added to the fare and remitted to the Driver as a top-up in the invoice under additional fees.
e) Clean-Up Fee: Passengers are responsible for messes they cause in vehicles. Drivers can claim up to £40 for professional cleaning, which will be charged to the passenger and remitted to the driver. To claim, drivers must submit within 3 business days:
Reimbursement is for professional cleaning only. Repeated incidents may restrict passenger app usage.
f) Compliance with Legal Standards: Navhoo's upfront estimated pay includes holiday pay allowances as per applicable regulations and accounts for minimum wage requirements. Any discrepancies arising will be addressed separately to maintain regulatory compliance and highlighted in weekly invoices/payment statements.
g) Navhoo Holiday Pay Obligation (HPO): Navhoo ensures that all drivers receive fair holiday pay calculated as follows:
(Total driver earnings + wait fee) - active miles * 0.45 * 0.1207)
h) Modification Rights: Navhoo reserves the right to modify this fee structure and compensation system at any time with or without prior notice to Drivers. Continued use of Navhoo services after any changes constitutes acceptance of modified terms.
5.3 Bonuses
To encourage Drivers to use the Navhoo Service, Navhoo may offer bonus payments to Drivers from time to time. These bonuses may be awarded on an hourly, daily, or weekly basis, regardless of the amount of Driver Fares actually earned.
Navhoo may also introduce different bonus campaigns periodically, with the terms of these campaigns communicated separately.
The amount of any bonus guarantee may be changed by Navhoo at its sole discretion and without notice, subject to certain conditions, including but not limited to the average number of requests and vehicles available at that time.
If a Driver is found to have used personal contacts or relationships to create fraudulent or illegal orders, all such transactions will be investigated. In such cases, any fares charged to riders will not be reimbursed by Navhoo to the Driver. Any amounts already paid will be re-collected, and any costs involved in collecting such amounts will be added to the claim against the Driver. Such fraudulent activities will also be reported to relevant fraud prevention agencies, and Navhoo may request local authorities to revoke the Driver's license on grounds of being "Not Proper & Fit".
IMPORTANT NOTE: The signup bonus and any weekly bonuses are determined at the time the Driver completes the registration process by providing all required information in the Driver App. This information must be accepted and processed by Navhoo. No guarantee of bonuses is created unless and until the Driver completes the registration process, fulfils a specific number of rides, maintains a specific acceptance rate, and remains online for designated hours and days—all subject to acceptance by Navhoo.
Payment of the fares to the Driver shall be made in accordance with the payment method selected during the Driver’s registration process and saved in the Driver’s profile.
DRIVER UNDERSTANDS AND AGREES THAT NAVHOO DOES NOT VERIFY THE ACCOUNT INFORMATION PROVIDED BY THE DRIVER AND WILL NOT BE RESPONSIBLE FOR ANY LOSSES, CHARGES, OR FEES AND/OR OTHER DAMAGES RESULTING FROM ERRORS IN THE ACCOUNT INFORMATION ENTERED BY THE DRIVER.
Navhoo operates a system for issuing receipts on behalf of the Driver to the User. Receipts will be sent via email or made available online and may include information such as the Driver’s name, license number, photo, vehicle registration mark, and vehicle photo.
The Driver must notify Navhoo of any errors in trip fare charges within three (3) business days after each ride. If Navhoo does not receive timely notification, it shall not be liable for any mistakes in fare calculations.
Navhoo may distribute promo codes at its discretion. Drivers are required to accept promo codes applied by riders. If fraudulent use of promo codes is suspected, Navhoo may cancel the promo code and will not reimburse any outstanding amounts to the Driver.
(a) Payment Processing Services: Payments will be made into the account details declared by the Driver during registration. Any banking transaction charges incurred by the Driver's bank will be deducted from the weekly total payment.
(b) Weekly Payments: Earnings are calculated weekly from Monday 4:00 AM to the next Monday 3:59 AM. Payments are typically deposited into your bank account within 3-5 business days after processing. Drivers must not accept cash payments for completed journeys. Tips paid in cash are at the sole discretion of the rider.
(c) Disputed Amounts: If a rider's credit card fails to process payment, Navhoo may decide whether to pay the Driver a portion of the fare at its discretion but will not exceed £100. Disputed amounts may be withheld until resolved.
(d) No Additional Amounts: Advertising and marketing efforts by Navhoo do not entitle Drivers to additional monetary amounts beyond those specified in this Agreement.
(a) Initial Notice: Upon identifying cherry-picking behaviour, drivers will receive a formal notice outlining observed issues.
(b) Fixed Commission Rate: Following the notices, if drivers found to be engaging in cherry-picking he/she will be subject to a fixed commission rate of 25% (may vary as per platform) on all rides for a duration of one month.
(c) Reassessment After One Month: At the end of this period, Navhoo will review driver behaviour. If improvements are noted, drivers can return to standard commission rates; if not, further penalties may apply.
(d) General Non-Compliance: Drivers who violate any other restrictions outlined in this Agreement may face additional penalties, which could include temporary suspension or permanent removal from the Navhoo platform depending on the severity and frequency of violations.
The Driver represents to Navhoo that for the term of this Agreement:
(a) The Driver holds, complies with, and shall continue to hold and comply with all necessary permits, licenses, and governmental authorizations required for conducting their activities, operations, and business in general, as well as for providing the Driving Service.
(b) The Driver shall comply with all applicable local laws and regulations, including traffic laws and regulations governing drivers for transportation network companies. The Driver shall be solely responsible for any violations of such laws and regulations.
(c) The Driver possesses a valid driver's license and is authorized to operate the Vehicle. The Driver has all appropriate licenses, approvals, and authority to provide transportation services for hire in the city where the Driving Service is rendered.
(d) The Driver has the appropriate level of expertise and experience necessary to provide the Driving Service. The Driver is qualified and trained to perform the Driving Service with due skill, care, and diligence.
(e) The Vehicle is maintained in a clean condition at all times, is in good operating condition, and meets industry safety standards.
(f) The Driver maintains the quality rating required by Navhoo concerning the Driver, the Vehicle, and the Driving Service.
(g) The Driver is the owner or lessee of the Vehicle(s) or otherwise has lawful possession of them. The Vehicle(s) are suitable for performing commercial carriage services as contemplated by this Agreement and comply with all applicable local laws.
(h) The Driver will adhere to all applicable local laws regarding motor vehicle operation, including not using the Driver App or Device to communicate with Users or Navhoo’s Support without an appropriate hands-free device or while sending text messages while operating the Vehicle.
The Driver warrants, represents, and agrees that during the term of this Agreement, at their sole cost:
(i) The Driver is and shall remain the sole owner, exclusive lessee, or renter of the vehicle identified in their application to register on the Navhoo platform (the “Vehicle”).
(ii) The Vehicle is in good working order and suitable for use as a Private Hire Vehicle (PHV), in accordance with all applicable local authority rules.
(iii) The Driver shall maintain their Vehicle as required by local authority rules and will have it regularly serviced and inspected as mandated.
(iv) The Vehicle shall be covered by relevant public liability “hire and reward” insurance without aggregate loss limitations as required under applicable local authority PHV regulations (the “Auto Insurance”).
(v) The Driver holds valid local authority licenses and PHV decals along with any other necessary permits related to providing Transportation Services to Riders in compliance with local authority rules.
(vi) The Driver will notify Navhoo (or any designated Affiliate) as soon as reasonably possible—and in any case within three (3) days—of any incident that may give rise to an insurance claim.
(vii) Navhoo's system will periodically inform Drivers about the expiration of relevant documents through app notifications and emails. It is the Driver's responsibility to ensure that their insurance documents are always current while providing transportation services. Our system may implement a temporary block if documents are not updated as required by company policy. Navhoo may suspend accounts 12-24 hours prior to an insurance certificate's expiry date until a new certificate is provided and verified. Navhoo holds no responsibility for any loss of earnings in such cases.
NOTE: Navhoo will conduct random checks on these insurance certificates with insurance companies regularly to verify their validity. It is the responsibility of the Driver to provide a true copy of the insurance certificate upon request. If a driver is found guilty of fraud during these checks, immediate actions will be taken, including suspension of their account and notification of relevant authorities such as the DVLA, local licensing authority, and police. This is considered a serious offense that compromises safety for both Riders and Drivers; thus, Navhoo follows a safety-first policy with zero tolerance for violations.
The Company reserves the right, and you irrevocably consent to allow the Company to collect and review information about you to consider it in deciding whether to provide you access to Navhoo Services. This includes:
(i) Disclosure and Barring Service criminal background check;
(ii) DVLA driving record;
(iii) A digital photograph for purposes including allowing Riders to visually verify your identity.
The Driver shall be responsible for:
(a) Obtaining all necessary consents regarding personal information used by employees, subcontractors, assignees, or agents;
(b) Compliance with applicable data privacy legislation regarding personal information use or sharing under this Agreement.
All payments, fares, fees, and services mentioned in this Agreement are exclusive of any applicable Value Added Tax (“VAT”) unless stated otherwise. By providing Transportation Services to a Rider, you consent to allow the Company to charge the Rider Payment as your payment collection agent. If you are VAT-registered, Rider Payments will include VAT, which you are responsible for remitting to the relevant authorities.
VAT Law Includes:
Below the VAT Registration Threshold
If your annual turnover is below the VAT registration threshold of £85,000:
As a result, you are not required to file quarterly VAT returns beyond your normal yearly tax returns. For further details, visit VAT Registration and VAT Returns. Consulting a tax professional is recommended.
• You understand that the Company will not withhold any taxes or contributions from your fees and that you are solely responsible for all tax obligations related to your Transportation Services.
• You must obtain and maintain VAT registration if required by law and provide your VAT number to the Company promptly if registered.
• You acknowledge that by agreeing to this Agreement, you intend to provide Transportation Services in a non-incidental manner, making you a taxable person under applicable VAT legislation.
• The Company is not liable for any false information provided by you or any tax liabilities incurred.
Driver Responsibilities: The Driver must be duly registered for local tax purposes and maintain appropriate insurance as required by law. The Driver is solely responsible for collecting, reporting, and paying all local taxes, including sales and use tax, self-employment tax, and payroll taxes.
If you are VAT registered, ensure that all relevant details are provided in your Business and Banking profile at the time of registration in the App. This ensures accurate invoice generation.
Navhoo will pay its VAT obligations based on profits calculated after deducting commissions. This means that the VAT liability will be assessed on net income—total earnings minus applicable commissions and expenses. It is essential for Drivers operating both inside and outside London to remain informed about their specific obligations under local tax laws.
(a) Independent Contractor Status:
(b) Driver Authority Limitations:
(c) Worker Status:
(d) Indemnification for Implied Agency:
(e) No Employee Benefits:
(f) Compliance with Laws:
(a) Commencement and Duration: This Agreement shall commence on the date it is accepted and shall continue indefinitely unless terminated by either party through written notice or by blocking/cancelling the Driver’s account with Navhoo.
(b) Immediate Termination by Navhoo: Navhoo may terminate this Agreement immediately without notice if the Driver no longer qualifies under applicable law or at Navhoo's discretion to provide the Driving Service or operate the Vehicle.
(c) Temporary Blocking: Navhoo reserves the right to temporarily block the Driver from receiving requests at any time without explanation or notice.
(d) Liability Waiver: The Driver expressly waives and releases Navhoo from any liability, claims, causes of action, or damages arising from termination or suspension of this Agreement, or from temporarily blocking the Driver. In no event shall Navhoo be liable for any direct or indirect damages resulting from such actions.
(e) Termination for Cause: Either party may terminate this Agreement immediately without notice in the event of:
(f) Post-Termination Obligations: Upon termination of this Agreement, the Driver shall immediately delete and fully remove the Driver App from all devices.
(a) By accepting this Agreement, the Driver authorizes Navhoo and its designated agents, representatives, or third-party contractors to conduct a comprehensive review of the Driver's background, including, if applicable, their principals, officers, and employees. This review may include an investigative consumer report generated and evaluated by Navhoo for the purpose of granting access to the Software, Driver App, and Navhoo Service. The scope of this report may encompass verification of social security number; credit reports; current and previous residences; employment history; educational background; character references; drug testing; civil and criminal history records from any federal, state, or county jurisdictions; driving records; birth records; and other public records.
(b) The Driver further authorizes any individual, company, firm, corporation, or public agency to disclose any information pertaining to them to Navhoo and/or its agents. This includes the complete release of any pertinent records or data held by these entities.
(c) The Driver understands that based on the results of the comprehensive background review and other information provided during the application process, Navhoo may reject the Driver's application without obligation to provide an explanation. However, upon request, Navhoo will provide a summary of rights regarding any adverse action taken based on the background check results.
(d) The Driver authorizes Navhoo to release their personal information as necessary to third-party contractors conducting the background check. All information received by Navhoo as a result of this background check will be maintained confidentially in accordance with applicable data protection laws.
(e) The Driver has the right to withdraw consent for background checks at any time by notifying Navhoo in writing.
(a) Definition of Confidential Information:
(b) Obligations of the Parties:
(c) Exclusions from Confidential Information:
(d) Disclosure to Affiliated Companies:
(a) Ownership: Nothing in this Agreement grants any rights to the Driver (or their employees, subcontractors, assignees, or agents) under any patent, copyright, trade secret, or other intellectual property right of Navhoo, including but not limited to the Navhoo App, Partner App, and Navhoo Services. All intellectual property rights arising from or related to the provision of Transportation Services shall be the exclusive property of Navhoo.
(b) Prohibition on Use and Disclosure: The Driver shall not use or disclose any intellectual property rights, trade secrets, or proprietary information belonging to Navhoo for any purpose other than fulfilling obligations under this Agreement. This includes refraining from creating identical or substantially similar designs for any third party.
(c) Transfer of Rights: To the extent that any industrial or intellectual property rights arise from the Driver's provision of Transportation Services, these rights are automatically transferred to Navhoo upon creation. If Navhoo is not already entitled by law to such rights, the Driver hereby assigns all such rights to Navhoo and agrees to cooperate fully in executing any necessary documentation for this transfer.
(d) Independent Transfer Authorization: The Driver irrevocably authorizes Navhoo to effectuate such transfers independently (in the Driver's name) and perform all necessary notifications, filings, and actions required for such transfers in compliance with applicable laws.
(e) Cooperation: The Driver agrees to provide reasonable assistance and cooperation to Navhoo in securing and maintaining its intellectual property rights as needed.
(a) For the purpose of rendering the Navhoo Service, the Driver explicitly agrees and acknowledges that geo-location information regarding their availability for or performance of the Driving Service shall be monitored and traced by Navhoo through the Driver App via GPS tracking or similar technologies. Relevant details about the Driver, the Ride, and their position will also be disclosed to Users on the App.
(b) To provide location-based services on the App and for analytical, marketing, and commercial purposes, Navhoo may collect, use, and share precise geo-location data, including real-time geographic location of the Driver. This data helps Navhoo improve its location-based products and services. The information provided by the Driver may be transferred or accessed by entities globally. The Driver expressly consents to Navhoo’s use of location-based services and waives any claims against Navhoo, its affiliated companies, and licensors arising from the use of geo-location services. Navhoo commits to taking reasonable steps to protect this information in accordance with applicable data protection laws.
(c) The Driver has the right to withdraw consent for location-based services at any time by notifying Navhoo in writing. Upon receipt of such notification, Navhoo will process the withdrawal promptly. NOTE: Drivers should be aware that withdrawing consent for location-based services may limit their ability to receive job requests through the Navhoo platform, as precise location information is essential for providing these services. Navhoo commits to handling all location data securely and in compliance with applicable data protection laws.
(a) Navhoo reserves the right to modify or amend these terms at any time and will notify Drivers of such amendments by publishing an updated version on Navhoo’s website or within the Software, including the Driver App.
(b) By using or continuing to use the Navhoo Service and downloading or using the Software (including the Driver App), the Driver acknowledges and agrees to be bound by any future amendments or additions to this Agreement or documents incorporated herein, including any Fee schedule. Continued use after such changes constitutes consent to those changes. Drivers are responsible for regularly reviewing this Agreement.
(c) To fulfil notice requirements under applicable law or this Agreement, notice shall be deemed properly given if provided via: (i) email to the address recorded in the Driver’s profile; (ii) notification on the Driver App; (iii) text message to the phone number recorded in the Driver’s profile; (iv) or any other electronic communication reasonably calculated to inform the Driver of modifications.
(a) Severability: If any provision of this Agreement is found to be invalid or non-binding, the remaining provisions shall remain in effect. The parties will replace the invalid provision with a valid one that closely matches its intended effect.
(b) Assignment: Neither party may assign or transfer their rights and obligations under this Agreement without prior written consent from the other party. Navhoo may assign its rights and obligations without consent to an affiliated company or in the event of a merger or sale of assets.
(c) No Third Party Beneficiaries: This Agreement constitutes the entire understanding between the parties regarding its subject matter and supersedes all prior agreements. Modifications must be in writing and accepted by both parties. No third-party beneficiary claims are intended.
(d) Notices: Notices required under this Agreement must be in writing and sent as follows: • By Post: Deemed received within two working days for UK addresses and ten working days for international addresses. • By Hand: Deemed received when delivered to the proper address. • By Email: To NAVHOO UK at support@navhoo.com, deemed received on the next working day after sending. This clause does not apply to legal proceedings.
(e) Dispute Resolution: In the event of a dispute regarding Fees: You must provide written notice to Navhoo detailing the dispute. Both parties will attempt to resolve the dispute in good faith. If no agreement is reached, Navhoo will determine the total Fee at its discretion. AS YOUR SOLE REMEDY FOR DISAGREEING WITH A DISPUTED FEE PAYMENT, YOU MAY DELETE THE DRIVER APP AND DISCONTINUE PROVIDING SERVICES. This does not limit Navhoo's rights to recover undisputed fees.
(f) Entire Agreement: This Agreement contains the complete understanding between the parties regarding its subject matter and supersedes all prior discussions. It does not limit liability for fraud or fraudulent misrepresentation.
(g) Privacy: Navhoo will collect, store, process, and transfer personal information in compliance with its Driver Privacy Policy and applicable data protection laws.
This Agreement shall be governed by and interpreted according to the laws of England and Wales. All disputes arising under this Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be struck, and the remaining provisions shall be enforced to the fullest extent permitted by law. The failure of Navhoo to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Navhoo in writing.
a) Arbitration Agreement: You and Navhoo agree that any dispute, claim, or controversy arising out of or relating in any way to this Agreement or the Navhoo Application and/or Navhoo Services, including any dispute regarding the validity or enforceability of this arbitration provision, shall be determined by binding arbitration rather than in courts of general jurisdiction. This arbitration provision applies to any dispute arising from events occurring before, on, or after the effective date of this Agreement.
b) Arbitration Process: Arbitration is generally more informal than court proceedings and uses a neutral arbitrator instead of a judge or jury. It is subject to limited review by courts. While discovery is more limited in arbitration than in court, both parties agree to cooperate in reasonable discovery relevant to the issues involved.
c) Notice of Claim: If you wish to assert a claim against Navhoo and elect to seek arbitration, you must first send Navhoo a written notice of your claim ("Notice") via certified mail to: Navhoo Attention: Legal 84 Charter Avenue Ilford, LondonIG2 7AD If Navhoo wishes to assert a claim against you and elects to seek arbitration, it will send a Notice to your most recent address on file. A Notice must (a) describe the nature and basis of the claim; and (b) set forth the specific relief sought ("Demand"). If no agreement is reached within 30 days after receipt of the Notice, either party may commence an arbitration proceeding or file a claim in small claims court.
d) Costs and Fees: Each party shall bear its own costs and attorneys' fees. However, if either party prevails on a statutory claim that allows for attorney's fees or if there is a written agreement providing for such fees, the arbitrator may award reasonable fees to the prevailing party.
e) Class Action Waiver: Unless both parties agree otherwise, the arbitrator may not consolidate claims or preside over any form of representative or class proceeding. The arbitrator may award declaratory or injunctive relief only for the individual party seeking relief.
f) Severability: If any provision of this Agreement is found to be invalid or unenforceable, that provision shall be severed from this Agreement, and the remaining provisions shall remain in effect.
g) Waiver of Jury Trial: You acknowledge that you and Navhoo are waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding.
h) Modification of Dispute Resolution Clause: If Navhoo modifies this "Dispute Resolution" section after you first accepted this Agreement (or accepted any subsequent changes), you may reject such change by sending written notice (including email) within 30 days of its effective date as indicated in the "Last Updated Date" above. By rejecting such change, you agree that any disputes will be resolved according to this section as it existed at your initial acceptance date. This revision removes the duplicate "Governing Law" mention while retaining all necessary details for clarity and legal integrity.
These terms of service constitute a legally binding agreement (the “Agreement”) between with (“you”, “user”, “rider”), who unconditionally accepts the terms of this Agreement and Navhoo Birmingham Limited, (“Navhoo,” the “supplier” or “we” or “us”), who legally operates and govern your use of the Navhoo Mobile application, website, and technology platform (collectively, the “Navhoo System”) in the area of its operation where it hold relevant PH Operators licences.Navhoo Birmingham Limited is a private limited company registered in England and Wales under number 12137958, and whose registered office is at Suite 305 Keys Court, 82-84 Moseley Street, Birmingham, England, B12 0RT. governing By registering and setting up an account with Navhoo you agrees to be bound by these service terms and conditions, which establish a contractual relationship between you and Navhoo Birmingham Limited. If you do not agree to these terms, you may not access or use the Navhoo services and/or the Navhoo application.
This agreement is a legally binding contract. It may change (in accordance with the provisions below) as our business changes, and you agree you will review it and any updates regularly. Your continued use of the Service means that you understands and accepts the fact that the agreement may be changed by Navhoo unilaterally without special notice to the User .The new version of the agreement shall take effect from the moment of its publication, unless otherwise provided by the new version of the agreement. The user must independently verify the relevance of the editors of the agreement.
This Agreement is an open and public document. The current version of the Agreement is always located on the Internet on the Navhoo website. Navhoo may amend and/or change the Terms and Conditions related to the Navhoo Application and/or Services from time to time. Such changes will be effective immediately upon posting of such changed Terms and Conditions at https://www.navhoo.com/rider/terms or in/through the Application and no other notice shall be required. We have included several annotations in boxes to help explain or emphasize key sections. These annotations are for convenience only and have no legal or contractual effect.
Privacy PolicyCollection and use of your personal information by Navhoo is in connection with the Services is as provided in Navhoo’s privacy policy http://localhost/privacy which is incorporated by reference into these Terms.
"Affiliated Company” means a company that directly or indirectly is under control of or controls the relevant party, by having fifty percent (50%) or more of the voting stock, or other ownership interest, or the majority of the voting rights.
“Navhoo Reward Points” The point based system that Navhoo system reward rider of each ride, based on miles travelled for each journey taken.
“Contract” means the legally-binding agreement between you and us for the supply of the Services;
“App” means the software application developed, owned, controlled, managed, maintained, hosted, licensed and/or designed by Navhoo (or its Affiliated Companies) to run on Smartphones, tablet computers and/or other devices, through which the Navhoo Service is made available.
“City” means the state, city, municipality, place, region or territory in which the Driving Service shall be made available by the Driver.
“Data” means all data with regard to or transmitted using the Device, the App, the Driver App, the Navhoo Service or the Driver ID, and/or data relating to the User, the Driver and/or the Ride.
“Device” means the relevant Smartphone or such other device used by the Driver that may be supported by Navhoo (in its sole discretion) in order for the Driver to use and have limited access to the Navhoo Service and to enable the Driver in providing the Driving Service to the Users.
“Driver” means you, as an independent third party transport provider or your company who provides transportation and/or other services
“Driver Vehicle” means an approved, insured and fit vehicle for the commercial use of the service as per the local regulatory requirements.
“Rider App” means the software application developed, owned, controlled, managed, maintained, hosted, licensed and/or designed by Navhoo (or its Affiliated Companies) to run on the Device for limited and non-exclusive use by the Rider.
“Rider ID” means the identification and password key allotted by Navhoo system to the Rider as safety tool which on sharing driver access to start the journey in his driver app.
“Driving Service” means the transportation service as provided, made available or rendered by/through the Driver with the Vehicle, upon request of the User through the App.
“Fare” means the amount charge for the base fare, journey time, and distance travelled. The Fare will be determined by the Software, having regard to the actual journey time, any peak pricing, cancellation fees, and distance travelled.
“Navhoo Booking Service” means the on-demand, lead-generation PH booking service through the Navhoo App that allows you to request, book and pay for passenger transportation services.
“Charges” Charges include Fares and other applicable fees, tolls, surcharges, and taxes as set forth on your market.
“Fee” means the charges paid by the Driver to Navhoo for the Navhoo Service.
“Content” means text, graphics, images, music, software (excluding the Application), audio, video, information or other materials.
“User Content” means Content that a User posts, uploads, publishes, submits or transmits to be made available through the Services.
“Journeys” means the Customer's request for the Services from the Supplier as submitted following the step by step process set out on the Website/app/Application/internet services;
“Software” means Navhoo’s mobile applications and associated software, including but not limited to the App and the Driver App.
“Toll Charges” means any and all road, bridge, ferry, tunnel, parking, and airport toll charges, including inner-city congestion, environmental or similar charges.
“User” means a person who has signed up and is registered with Navhoo for the use of the App and/or the Navhoo Service.
“User Information” means information provided by Navhoo to the Driver via the Driver App indicating the User’s pick-up location, the User’s name and/or other information included by the User in the User’s profile with Navhoo.
“Vehicle” means any motorized vehicle (whether powered by an internal combustion, hybrid or electric engine) that is in safe and clean condition and fit for passenger transportation as required by applicable laws and regulations and that has been accepted by Navhoo and identified as the vehicle to be used by the Driver in the provision of the Driving Service.
“Additional Items” means any additional services that we supply to you with the Services, of the number and description as set out in the Order;
“Website” means the Navhoo website https//:www.navhoo.com.
Pursuant to the Local Government (Miscellaneous Provisions) Act 1976 (the "1976 Act"), and any related local government regulations pertaining to the operation of private hire vehicles (together the "PHV Regulations"), a private hire booking made by you must be accepted by a person that holds a relevant operator's licence.
Navhoo App is a transportation provider and facilitates this transportation service that comes in form of booking request from ‘you’ as Rider, We have a system that fulfil all regulatory requirements of a PH Operator such as:
The Navhoo “Service” means any website, mobile application, landline and Internet service that are in Navhoo’s control, whether partial or otherwise, in connection with providing Navhoo’s online platform that enables users to connect with local authority licenced PH Vehicles & PH Drivers as vehicle transportation providers in major cities. In determining the fees and accepting your requests for bookings we act on behalf of the third party transportation providers and not for riders.
By requesting a booking for ride we record your request and accordingly communicate with you thereafter when having confirmation of availability/non-availability of the third party transport provider to fulfil your request (they may or may not accept, depending on their discretion such as (location, payment, ratings, or timing etc) in our network. In the case of services made to your specific requirements, it is your responsibility to ensure that any information or specification you provide is accurate, we as service provider do monitor trips booked through our app remotely to ensure safety, effective app functionality, processing & managing complaints, questions, requests regarding lost and found items and feedback though our support channels. We encourage the use of rating feedback which is in build into our app as journey process.
All Services which appear on the Website/App/internet service are subject to availability. On acceptance of your job request, you will then be part of a new agreement with driver for the provision of the journey on such terms and conditions as you agree with the Driver. All drivers hold (Private hire & reward Insurance) and their ID’s, driving licence record and riders feedbacks are checked all the time.
Navhoo operates system platform (the “Service”), that allow you to request, book and pay for the service (”Journeys”) Navhoo does not provide Journeys and is not, a party to your agreement with the relevant Driver, any decision by a User to offer or accept Services is a decision made in such User’s sole discretion. Each transportation Service provided by a driver to a rider shall constitute a separate agreement between such persons.
The service provided by Navhoo are in beta phase and are having limitations in its capacity, geographic limit and hours of operational capability ,We desire to expand in geographic boundary ,timing and area of services ,Please do provide your recommendations at support@navhoo.com.
As a Rider, you understand that request or use of the Services may result in charges to you (“Charges”). Charges include Fares and other applicable fees, tolls, surcharges, and taxes as set forth on your market’s Navhoo Cities page (www.navhoo.com/cities), plus any tips to the Driver that you elect to pay. Navhoo has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms to your market’s Navhoo Cities page or quoting you a price for a specific ride at the time you make a request. Pricing may vary based on the type of service platform 5 you request (e.g., STND, MPV, EXEC, SUV or VIP) as described on your market’s Navhoo’s Cities page. You are responsible for reviewing the applicable Navhoo Cities page or price quote within the Navhoo app and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.
NAVHOO BIRMINGHAM- Fare Table & Fees:
Ride fares are determined by a base fare + time + distance rates. Ride fare is defined as the original, non-discounted, non-promotional fare of the ride. (May vary please do check for latest fare table)The per minutes charges are as follows: (Last Up-dated August 2022)
There are two types of fares, estimated and final.
You may have the opportunity to view estimated fee charges in real-time in the Application. These real-time fee quotes are estimations only provided for your convenience and may not reflect the actual fees charged upon completion of the services. Navhoo makes no guaranties as to the accuracy of real-time fee quotes, unless specifically stated otherwise.
The payment will be facilitated by Navhoo using the preferred payment method designated in your user profile. If your primary payment method or a secondary payment method in your user profile, if it is determined to be expired, invalid or otherwise not able to be charged, you agree that Navhoo may use a Third-Party Provider’s limited payment collection agent.
Note: Your account will be restricted and additional charges may apply in order to collect the fare of you.
9.1 Payment Processing.
Payment processing services are provided by Stripe and subject to the Stripe Connected Account Agreement (available at https://stripe.com/us/connect-account/legal), which includes the Stripe Services Agreement (available at https://stripe.com/us/legal) (collectively, the "Stripe Terms"). By using the Navhoo Platform to receive payment proceeds, you agree to be bound by the Stripe Terms, which may be modified from time to time. As a condition of Navhoo enabling payment processing services through Stripe, you authorize Navhoo to obtain all necessary access and perform all necessary activity on your Stripe Connected Account to facilitate your provision of Services as contemplated by the Agreement and your relationship with Navhoo. You further agree to provide accurate and complete information about you and your business, and authorize Navhoo to share it and transaction information with Stripe for the purposes of facilitating of the payment processing services provided by Stripe. Navhoo reserves the right to switch payment processing vendors or use alternate or backup vendors in its discretion.
The following fees will be charged by Navhoo for its services and for the services of Third Party Providers:
Mostly airport, motorways, bridges areas requires tolls when your driver's vehicle passes through a toll or an area with a surcharge, the toll amount is added to your fare.
Note: If your driver asked you to pay a toll or parking fee with cash and you were also charged on your receipt, please let us know. By contacting us in get in touch and fill up the details or in app trips history, go to the end says help & let us know from that particular ride.
10.1 Promotions.From time to time, Navhoo may offer you special promotions/or a third party’s service on per promotional basis related to the use of Navhoo Services by you, your family members, or friends. Such promotions may be contingent, among other things, on the use, and may require certain actions, by you, your family members, or friends. Further, such promotions will be subject to limited availability and additional terms and conditions, which will be displayed to you at the time you receive such promotions, including but not limited to certain actions that may be required, expiration time, etc
Navhoo reserves the right to terminate or modify, without notice, any promotions and their respective terms and conditions, at any time for any reason or no reason whatsoever. Navhoo disclaims any and all liability related to your use or inability to use such promotions or your reliance on the completeness and accuracy of any information related to such promotions, including the mere existence or availability thereof.
Navhoo may communicate with you by email, text message or posting notice on the Service. You may request that we provide notice of security breaches in writing.You agree to receive email from us at the email address you provided to us for customer service related purposes
11.1 Electronic Notices. By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice); please write to us at support@navhoo.com
11.2 SMS Text Messages. Navhoo will use SMS service to send you notifications once you requested a pickup through the Application, as well as to recover your username and password, if requested. Standard messaging and data rates may apply. You may receive messages from Navhoo if you make a pickup request or otherwise, as it may be necessary and related to your use of the Application, the Services and for promotional purposes. If you change your mobile phone number the Services may be deactivated and you will not be able to use the Services until you update your user profile and Navhoo verifies your phone number via SMS. Navhoo reserves the right to cancel the notification service at any time.
License Granted by User
12.1 Subject to the license granted below, any User Content communicated, uploaded or posted to/through the Services belongs to the person who posted such content. You may use any User Content posted by you in any other way without restriction. You may only use Content posted by others in the ways permitted by this Agreement.
12.2 When you upload, communicate or submit User Content on or through the Services, you grant Navhoo a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, fully sublicensable license to publish and use your User Content. This right will continue even after you stop using the Services. Besides the right to publish, you also grant Navhoo, under said license, the following rights, without limitation:
By posting the User Content, you waive any and all rights to be compensated by Navhoo, its subsidiaries and/or affiliates for such User Content.
12.3 You agree that any feedback, suggestions, ideas, or other information or materials regarding Navhoo or the Services that you provide, whether by email or otherwise, are non-confidential and shall become the sole property of Navhoo. We will be entitled to any unrestricted use and dissemination of such feedback for any purpose, commercial or otherwise, without the acknowledgment or compensation to you. You waive any rights you may have to the feedback (including copyrights or any other rights).
12.4 The submission of your User Content on/through the Services is entirely voluntary, non_confidential, gratuitous, and non-committal. You acknowledge that you have read, understand, and agree to the terms enumerated below, and you further agree that these terms shall apply to any additional material previously or later submitted:
Intellectual property ownership
12.5 Navhoo alone (and its licensors, where applicable) shall own all rights, title and interest, including all related intellectual property rights, in and to the Application and the Services and any improvements, suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Application and/or the Services.
12.6 This Agreement is not a sale agreement and it does not convey to you any rights of ownership (or any other interest) in or related to the Application, the Services, or any intellectual property rights owned by Navhoo, its licensors, subsidiaries and affiliates. Navhoo name, logo, and any product/service names associated with the Application and the Services are trademarks of Navhoo or third parties, whether registered or not, and no right or license is granted to you with respect to using the same.
Third party interactions.
12.7 During the use of the Services, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or Services through the Services. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. Navhoo, its licensors, subsidiaries and affiliates shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. Navhoo does not endorse any sites on the Internet that are linked through the Services, and in no event shall Navhoo, its licensors, subsidiaries or affiliates be responsible for any content, products, services or other materials on or available from such sites or third party service providers. Navhoo provides the Services to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and Navhoo disclaims any and all responsibility or liability arising from such agreements between you and third party service providers.
12.8 Navhoo may rely on third party advertising and marketing supplied through the Services and other mechanisms to promote or subsidize the Services. By agreeing to these terms and conditions you agree to receive such advertising and marketing. If you do not want to receive such advertising you should notify us in writing. Navhoo reserves the right to charge you a higher fee for the Services should you choose not to receive these advertising services. Navhoo may compile and release information regarding you and your use of the Services on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take reasonable precautions in all actions and interactions with any third party you interact with through/on the Application and/or the Services.
Copyright policy.
12.9 Navhoo respects copyright law and expects its users to do the same. It is our policy to terminate, in appropriate circumstances, Users or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.
Indemnification.12.10 By entering into this Agreement and using the Application and the Services, you agree that you shall defend, indemnify and hold Navhoo, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, Users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, fines, sanctions, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of this Agreement or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including providers of transportation services arranged via the Services, or (c) your use or misuse of the Services.
Navhoo does not offer any transportation services itself as transport provider, Navhoo acts as an intermediary between rider and driver in order to optimize the scheduling service for the PHV drivers. Thus, I agree by accepting the provision of services by the Private Hire Driver and Passenger, they acknowledge that the Navhoo has no direct association with the Private Hire Driver, it just assist contact between driver and passenger. The user acknowledges and agrees that Navhoo is not liable for any act or omissions committed by any user, whether by robbery, commitment break as a result of any act, discussions, and others including the effective fulfilment of the obligations assumed by the users and loss not being for tax purposes. The user acknowledges and agrees that, by registering and accepting the policy of the service, do so at his total means and exclusive risk. Navhoo recommends that every transaction is performed in good faith.
If any booking done on the Navhoo App is confirmed and accepted by the driver it forms a separate agreement between the Private Hire Driver and the passenger.
Navhoo does not intend to provide any service other than connecting the passenger to the Private Hire Company driver and vice versa.
(a) Exclusion of Liabilities for Damages Caused to UsersNavhoo does not guarantee that the system will be available without any interruption and that it will always be error-free, and therefore, shall not be liable for damages caused to users.
(b) Responsibility for damages or lossesYou agree that Navhoo is also not responsible for any damages or losses caused to your computer as a result of using the site and app
(c) Liability for any Error or inconsistent
Navhoo is not liable for any error or inconsistency of information with other independent systems, specializing in the service provision for GPS, radar and similar etc.
14.1 Use of services for their own will
Navhoo is not liable for any error or inconsistency of information with other independent systems, specializing in the service provision for GPS, radar and similar etc. If a journey does not match the expectations we have listed or if there is a sufficiently serious issue, we will suspend the driver’s use of our Navhoo App. We are aiming to enable safe, secure, comfortable and reliable experiences for Navhoo APP passengers and Private Hire drivers. The Passenger certifies that he uses the service for their own free will and untrammelled choice and recognizes and accepts as its responsibility and risk for using the Website.
The acceptance and denial of the service may occur at first by Driver, who can accept or deny the service when receiving a notification for a ride. Passengers may cancel the contract for any reason. Both recognize that Navhoo is not liable for any delays, cancellations, failure to cancel the contract and miscommunication between passenger and driver, nor for any delay or failure in the delivery of services from the Driver
The Passenger acknowledges and declares that he understands and is aware of all the risks involved in the use of the Website and contracting services, pledging to reasonably take care as expected of someone who chooses a PHV/Cab to transport himself
If transportation is not available for the moment, Navhoo is not responsible. Navhoo only shows available transportations.
The Passenger acknowledges and agrees that Navhoo performs no Driver selection, simply registering on their website to participate does not vouch for its suitability, legally, physically or mental health to provide the Services.
The Passenger acknowledges that the data provided from the Private Hire Driver, such as: (i) vehicle model (ii) VRM of the vehicle, (iii) full name, (iv) profile picture, among others, were provided by the Driver himself.
By accepting the Services, the Passenger acknowledges that Navhoo has no involvement in the contractual relationship between driver and passenger
Passenger can have all information about driver and company if he lost something in Private Hire Vehicle /Cab please write to us with Trip ID at support@navhoo.com or select selection from your app in help.
You use the Service at your own risk. We make no warranties or guarantees.
We provide and you accept that the Navhoo services and the application are provided on an "as is" and "as available" basis. We disclaim all representations and warranties, express, implied, or statutory, not expressly set out in these user terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, we make no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the Navhoo services or any services requested through the use of the Navhoo services, or that the application will be uninterrupted or error-free. Although we subject the Navhoo providers to a background check, we do not guarantee the quality, suitability, safety or ability of Navhoo providers. You agree that the entire risk arising out of your use of the Navhoo services and/ or the application and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law. you agree that we do not hold any responsibility or liability to you related to any transportation services provided to you by Navhoo providers other than as expressly set forth in these user terms.
The services and application may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communication. Navhoo is not responsible for any delays, delivery failures, or other damage resulting from such problems
Amendments. We reserve the right to modify these User Terms at any time upon posting the amended terms on https://www.navhoo.com/terms. If we make changes, the same shall be notified to you by, at a minimum, revising the “Last Updated” date at the top of these User Terms. You are responsible for regularly reviewing these User Terms. Continued use of the Navhoo Services after any such changes shall constitute your consent to such changes. If you do not agree to any such changes you may not use the Navhoo Services. In the event Navhoo modifies the terms and conditions of this Agreement, such modifications shall be binding on you only upon your acceptance of the modified Agreement. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).
Severability. If any provision of these User Terms is or becomes invalid or non-binding, the parties shall remain bound by all other provisions hereof. In that event, the parties shall replace the invalid or non-binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of these User Terms.
Assignment. Neither party shall assign or transfer these User Terms or any of its rights or obligations hereunder, in whole or in part, without the prior written consent of the other party; provided that we may assign or transfer these User Terms or any or all of its rights or obligations under these User Terms from time to time without consent: (a) to an affiliate; or (b) to an acquirer of all or substantially all of our business, equity or assets.>
Entire Agreement. These User Terms including all Supplemental Terms and the Privacy Policy constitutes the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these User Terms, the words “including” and “include” mean “including, but not limited to.” The recitals form a part of these User Terms.
No Third Party Beneficiaries. Nothing contained in this Agreement is intended to or shall be interpreted to create any third-party beneficiary claims.
Notices. We may give notice by means of a general notice on the Navhoo Services, electronic mail to your email address in your User Account, or by written communication sent by first class mail or pre-paid post to your address in your User Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to us, with such notice deemed given when received by us, at any time by first class mail or pre-paid post to Navhoo Birmingham Limited, Attention: Legal - Suite 305 Keys Court, 82-84 Moseley Street, Birmingham, England, B12 0RT.
Waiver. Our failure to enforce any right or provision in these User Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.
Survival. Each provision of this Agreement that would by its nature or terms survive any termination of these User Terms shall survive any termination of this Agreement, regardless of the cause.
Ownership. Navhoo alone (and its licensors, where applicable) shall own all rights, title and interest, including all related intellectual property rights, in and to the Application and the Services and any improvements, suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Application and/or the Services.
Termination. You hereby agree that the Company is entitled to terminate this Agreement immediately in the event that you are found to be in breach of any of the terms stipulated in this Agreement. For the avoidance of doubt, the termination of this Agreement shall not require the Company to compensate, reimburse or cover any cost incurred by you in the course of you acquiring services from the third party transportation provider under this Agreement. The termination of your use of the Service and the cancellation of your Account shall not affect any of your obligations to pay any sums due to Navhoo.
Last Updated 10, January 2025
Navhoo Birmingham Limited ("Navhoo", "we", "our", or "us") is committed to protecting your privacy. This policy outlines how we collect, use, share, and protect your data when using our ride-hailing app and website.
This policy applies to all users of UK Navhoo's services, including:
Riders: Individuals who request or receive transportation services via the Navhoo app.
Drivers: Individuals who provide transportation services through the Navhoo app.
Website Visitors: Individuals accessing our website for information or support.
Note: Booking requests can only be made through the Navhoo app. The website serves as an informational platform and does not facilitate ride bookings.
Navhoo Birmingham Limited
84 Charter Avenue, Ilford, London IG2 7AD
Email: support@navhoo.com
Data Protection Officer: dpo@navhoo.com
This is information about you that you provide directly when you interact with us. The GDPR privacy law requires us to explain to users, for each category of information we collect, why we collect it and for what reason.
First Name
Email
Profile Image/Photo (optional for Users)
Date of Birth (for Driver Partners only)
Gender (for Driver Partners only)
Home Address
Mobile Number (including country)
Payment Information:
For Users: Billing information, credit card details, and student/senior status (where appropriate)
For Driver Partners: Bank account details
Feedback on Driver Partners (from Users)
App version
User ID (unique ID assigned by our platform)
Build
Operating system
Phone make/model
Dates and times of rides requested and fulfilled
Cost of ride
Remaining credit
Driving history (usage of Navhoo’s service)
Routes used (for Driver Partners, includes data on differences between actual route taken and route instructed by Navhoo’s system)
Trip records
Preferred language/language settings on device
Communications – SMSs and emails between Navhoo/Driver Partner/Users
Vehicle information and condition (including pictures of the car)
Insurance information
Any licenses or permissions required under local regulations
Driver’s license
Vehicle registration
Road or other tax details for Driver Partner or vehicle (where required)
Background check information
All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). We use your data to provide the best possible services to you. This includes:
Providing and managing your access to our website.
Personalizing and tailoring your experience on our website.
Supplying our services to you.
In some cases, the collection of data may be a statutory or contractual requirement, and we will be limited in the services we can provide you without your consent for us to use such data.
We may also use your data for communication purposes which may include contacting you by support@navhoo.com with information, news, and offers on our services. We will not send unsolicited marketing or spam.
Under GDPR, we will ensure that your personal data is processed lawfully, fairly, and transparently without adversely affecting your rights.
We process your data for various purposes, including:
Setting up and managing your account
Providing services
Customer service
Internal operations (troubleshooting, data analysis, testing, research, statistical and survey purposes)
Analysis and report generation (developing new features, improving service functionality and efficiency)
Prevention of fraud/integrity of systems and account management
For Driver Partners: Background checks to assess suitability and protect users; investigating ratings, user feedback, and complaints
Promoting similar services to you
Users: Our legitimate interests include authenticating authorized Users to provide the Service, enabling Users to connect with Driver Partners, and promoting the use of Services as necessary for the purpose of the contract.
Driver Partners: Our legitimate interests are necessary for the purpose of the contract between Navhoo and the Driver Partner.
In the event that we use personal data for automated decision-making that has a legal (or similarly significant) effect on you, you have the right to challenge such decisions under GDPR. This includes requesting human intervention, expressing your own point of view, and obtaining an explanation of the decision from us.
The right does not apply in the following circumstances:
Where we use your personal data for profiling purposes:
We only keep your data for as long as we need to in order to use it as described above in section 5. In any event, we will conduct an annual review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it in accordance with our Data Retention Notice.
Your data will only be stored within the European Economic Area (“the EEA”) and the UK. Data security is of great importance to us; therefore, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure data collected through our website.
Notwithstanding the security measures that we take, it is important for users to understand that transmission of data via the internet may not be completely secure; therefore, users are advised to take suitable precautions when transmitting their data via the internet.
We do not share your data with any parties unless legally required to.
We may expand or reduce our business from time to time; this may involve the sale or transfer of control of all or part of our business. Data provided by users will be transferred along with that part of the business; the new owner will be permitted to use the data for the purposes for which it was originally collected by us.
You may access certain areas of our website without providing any data at all. However, to use all features available on our website you may be required to submit or allow for the collection of certain data.
You have the legal right to ask for a copy of any personal data held by us (where such data is held). Please contact us for more details at dpo@navhoo.com.
Under GDPR, you have:
To enforce any of these rights or if you have questions about this privacy notice, please contact us using the details set out in section 16 below.
We implement appropriate technical and organizational measures to protect your data from unauthorized access or disclosure.
We may update this policy periodically. Significant changes will be notified via the app or email.
For questions about this policy, contact us at support@navhoo.com.
By using Navhoo's services, you agree to this Privacy Policy. If you disagree, please do not use our services.
Navhoo Birmingham Limited ("Navhoo", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This policy outlines how we collect, use, store, and protect your data when you use our app-based ride-hailing service.
This policy applies to all users of Navhoo's services, including:
Navhoo Birmingham Limited is the data controller responsible for your personal data.
Contact details: email at support@navhoo.com, or by post at 84 Charter Avenue, Ilford, London IG2 7AD.
We collect and use your data to provide and improve our ride-hailing services. This includes:
We implement robust security measures to protect your data, including:
As a UK-based company serving users in the European Economic Area (EEA), we fully comply with the General Data Protection Regulation (GDPR). This includes:
We may share data with:
Users can:
Our website uses cookies for functionality and analytics. Users can manage preferences through browser settings. Our app uses similar technologies that are essential for its operation and cannot be disabled.
For questions about this policy or our data practices, please contact our Data Protection Officer at dpo@navhoo.com.
Navhoo Birmingham Limited trading as brand ‘Navhoo’, having platforms (websites, Apple and Google Play stores applications), ("Navhoo", "we", "our", or "us") is committed to protecting your privacy and personal data. This policy outlines how we collect, use, share, store, and protect your data when you use our app-based ride-hailing service and website, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Contact details: Email at support@navhoo.com, or by post at 84 Charter Avenue, Ilford, London IG2 7AD.
We collect and process the following categories of personal data:
As a UK-based company serving users in the European Economic Area (EEA), we comply with both the UK GDPR and EU GDPR.
We process personal data based on:
Users have the right to:
We implement appropriate technical and organizational measures to ensure data protection.
We use your personal data for:
We may share your data with:
All data sharing is conducted in compliance with GDPR requirements.
If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:
Users may request account deletion through our app or website. Upon request:
We implement appropriate technical and organizational measures to ensure the security of your personal data, including encryption and access controls.
Users can lodge complaints with the Information Commissioner's Office (ICO): If users believe their data protection rights have been violated, they can file a complaint with the ICO, the UK's data protection authority.
We use cookies and similar technologies on our website to enhance your browsing experience, analyse site traffic, and personalize content. Before placing cookies on your device, we will display a consent banner allowing you to choose which types of cookies you accept.
Essential cookies are always active as they are necessary for the website to function properly. For all other cookie types, you have the option to accept or decline:
You can adjust your preferences at any time through our Cookie Settings page. Please note that declining certain cookies may impact some website features.
By clicking "Accept All" on the consent banner, you agree to the storing of cookies on your device. If you click "Manage Preferences," you can select which categories of cookies you accept.
We may update this policy periodically. Significant changes will be notified via email or through our app/website.
If you have concerns about our data practices, you have the right to lodge a complaint with a supervisory authority in your country of residence or place of work.
For questions about this policy or our data practices, please contact:
Please contact us by email at support@navhoo.com, or by post at Navhoo Birmingham Limited, 84 Charter Avenue, Ilford, London IG2 7AD.
Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.
For data protection inquiries, you can contact our Data Protection Officer at dpo@navhoo.com.
By using Navhoo's services, you agree to the terms of this Data Policy. If you do not agree with this policy, please do not use our services.
Last Updated 13, January 2025
Navhoo Birmingham Limited trading as brand 'Navhoo' ("Navhoo", "we", "our", or "us") uses cookies and similar technologies on our website and mobile applications. This Cookies Policy explains what these technologies are, why we use them, and your rights to control our use of them in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Cookies are small text files placed on your computer or device when you visit a website or use an app. They help remember information about your visit, which can make your next visit easier and the site or app more useful to you.
We use these cookies to collect information about how users interact with our website and mobile applications. This helps us analyze traffic patterns and improve our services.
These cookies allow us to remember your preferences and settings, enhancing your experience on our website and in our app.
We use cookies for several reasons:
We use cookies on our website based on the following legal grounds:
a) Consent: For non-essential cookies, we rely on your explicit consent, which you can provide or withdraw through our cookie banner or preference centre.
b) Legitimate Interest: For essential cookies that are necessary for the proper functioning of our website, we use these based on our legitimate interest to provide a functional and secure website.
Our mobile applications do not use browser cookies; however, they utilize similar technologies such as device identifiers and local storage. The legal basis for using these technologies in our apps is as follows:
Consent: For non-essential functionalities that enhance user experience.
Legitimate Interest: To ensure the proper functioning and security of the application.
Navhoo currently has setting action bars for:
Location Information
Notifications
Choice of Navigation Settings
Two-Factor Verification Toggle
a) Contractual Necessity: Many of these technologies are essential for providing our core services (such as facilitating bookings) and fulfilling our contractual obligations to users.
b) Legitimate Interest: We use some technologies to enhance app functionality, improve user experience, and maintain app security based on our legitimate interest to provide a high-quality and secure service.
c) Consent: For certain data collection activities that are not essential to the core functioning of the app (such as for marketing purposes), we may rely on your consent, which you can provide during the app setup process or later in your app settings.
a) Essential Cookies (Legitimate Interest): These are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
b) Performance Cookies (Consent required): These allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
c) Functionality Cookies (Consent required): These enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
d) Targeting Cookies (Consent required): These may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
The following terms are subject to change.
Note: Making a good first impression with our riders is really important, so if we observe a driver partner going in a different direction we won't pay out the bonus and if customer cancels due to a long wait you will not earn the cancellation fee, so only accept rides you can go straight to.
As the ride-hailing app that puts people first, Navhoo is committed to building an inclusive community of riders and drivers that reflects the diversity of the cities we operate in. As such, Navhoo prohibits discrimination against riders or drivers on the basis of race, religion, national origin, disability, age, sex, marital status, gender identity, sexual orientation or any other characteristic protected under applicable local law. Any violation of this policy may result in immediate suspension from the Navhoo platform.
Refusing a rider with a service animal is a violation of our Driver Terms & Conditions and may also result in a driver’s suspension from the platform.
Navhoo believes in Safety and takes it as priority as policy guidelines for both rider and Driver, as it takes two to clap. If Rider is at fault:
It’s your right and we appreciate your call for service when you are under influence, we don’t allow drinking and taking drugs when riding. Driver can demand from you before starting journey to dispose of any open cans, alcoholic beverages/Drugs that you may carry and have intention to drink/take. It is in the interest of both to respect each other’s right.
If driver finds you not cooperating he/she may cancel your ride and ask you to leave the car. Any further non-cooperation that may escalate into any incident, our incident response team will share details with law enforcement agencies immediately. You will be barred from services as well.
If Driver is at fault:
Navhoo does not tolerate the use of alcohol or drugs by drivers using the Navhoo app. If a rider believes the driver may be under the influence of drugs or alcohol, the rider can END THE TRIP with comments in rating, review IMMEDIATELY and launch a report in support within the app, promptly after a zero-tolerance complaint is filed, Navhoo shall suspend the driver until further investigation.
Our Rider Support team will be in touch with you and we assure you of taking a serious action, if driver found guilty of offence.Navhoo Drivers should not provide rides within 8 hours of consuming any alcoholic beverages.
Membership
Earning Points
Points Validity
Redemption of Navhoo Loyalty Rewards
General Navhoo Loyalty Rewards Key Points
You shall be responsible for any taxes, levies or duties that arise in connection with the issuance of Points to you, your redemption of Points and/or the utilization of Rewards you have redeemed and all costs and expenses relating to the same shall be borne by you.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Functionality
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Analytics
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
Advertisement
These are third party cookies by Facebook. These cookies are used to deliver adverts more relevant to you and your browsing patterns. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
I agree to Navhoo's Privacy Policy and to receive marketing communications, including automated calls and texts, from Navhoo and its affiliates.
