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These terms of service constitute a legally binding agreement (the “Agreement”) between with (“you”, “user”, “rider”), who unconditionally accepts the terms of this Agreement and Navhoo Birmingham Limited, (“Navhoo,” the “supplier” or “we” or “us”), who legally operates and govern your use of the Navhoo Mobile application, website, and technology platform (collectively, the “Navhoo System”) in the area of its operation where it hold relevant PH Operators licences.
Navhoo Birmingham Limited is a private limited company registered in England and Wales under number 12137958, and whose registered office is at Suite 305 Keys Court, 82-84 Moseley Street, Birmingham, England, B12 0RT. governing
By registering and setting up an account with Navhoo you agrees to be bound by these service terms and conditions, which establish a contractual relationship between you and Navhoo Birmingham Limited. If you do not agree to these terms, you may not access or use the Navhoo services and/or the Navhoo application.
This agreement is a legally binding contract. It may change (in accordance with the provisions below) as our business changes, and you agree you will review it and any updates regularly. Your continued use of the Service means that you understands and accepts the fact that the agreement may be changed by Navhoo unilaterally without special notice to the User .The new version of the agreement shall take effect from the moment of its publication, unless otherwise provided by the new version of the agreement. The user must independently verify the relevance of the editors of the agreement.
This Agreement is an open and public document. The current version of the Agreement is always located on the Internet on the Navhoo website. Navhoo may amend and/or change the Terms and Conditions related to the Navhoo Application and/or Services from time to time. Such changes will be effective immediately upon posting of such changed Terms and Conditions at https://www.navhoo.com/rider/terms or in/through the Application and no other notice shall be required. We have included several annotations in boxes to help explain or emphasize key sections. These annotations are for convenience only and have no legal or contractual effect.
Collection and use of your personal information by Navhoo is in connection with the Services is as provided in Navhoo’s privacy policy https://www.navhoo.com/rider/privacy which is incorporated by reference into these Terms.
"Affiliated Company” means a company that directly or indirectly is under control of or controls the relevant party, by having fifty percent (50%) or more of the voting stock, or other ownership interest, or the majority of the voting rights.
“Navhoo Reward Points” The point based system that Navhoo system reward rider of each ride, based on miles travelled for each journey taken.
“Contract” means the legally-binding agreement between you and us for the supply of the Services;
“App” means the software application developed, owned, controlled, managed, maintained, hosted, licensed and/or designed by Navhoo (or its Affiliated Companies) to run on Smartphones, tablet computers and/or other devices, through which the Navhoo Service is made available.
“City” means the state, city, municipality, place, region or territory in which the Driving Service shall be made available by the Driver.
“Data” means all data with regard to or transmitted using the Device, the App, the Driver App, the Navhoo Service or the Driver ID, and/or data relating to the User, the Driver and/or the Ride.
“Device” means the relevant Smartphone or such other device used by the Driver that may be supported by Navhoo (in its sole discretion) in order for the Driver to use and have limited access to the Navhoo Service and to enable the Driver in providing the Driving Service to the Users
“Driver” means you, as an independent third party transport provider or your company who provides transportation and/or other services
“Driver Vehicle” means an approved, insured and fit vehicle for the commercial use of the service as per the local regulatory requirements.
“Rider App” means the software application developed, owned, controlled, managed, maintained, hosted, licensed and/or designed by Navhoo (or its Affiliated Companies) to run on the Device for limited and non-exclusive use by the Rider.
“Rider ID” means the identification and password key allotted by Navhoo system to the Rider as safety tool which on sharing driver access to start the journey in his driver app.
“Driving Service” means the transportation service as provided, made available or rendered by/through the Driver with the Vehicle, upon request of the User through the App.
“Fare” means the amount charge for the base fare, journey time, and distance travelled. The Fare will be determined by the Software, having regard to the actual journey time, any peak pricing, cancellation fees, and distance travelled.
“Navhoo Booking Service” means the on-demand, lead-generation PH booking service through the Navhoo App that allows you to request, book and pay for passenger transportation services.
“Charges” Charges include Fares and other applicable fees, tolls, surcharges, and taxes as set forth on your market.
“Fee” means the charges paid by the Driver to Navhoo for the Navhoo Service.
“Content” means text, graphics, images, music, software (excluding the Application), audio, video, information or other materials.
“User Content” means Content that a User posts, uploads, publishes, submits or transmits to be made available through the Services.
“Journeys” means the Customer's request for the Services from the Supplier as submitted following the step by step process set out on the Website/app/Application/internet services;
“Software” means Navhoo’s mobile applications and associated software, including but not limited to the App and the Driver App.
“Toll Charges” means any and all road, bridge, ferry, tunnel, parking, and airport toll charges, including inner-city congestion, environmental or similar charges.
“User” means a person who has signed up and is registered with Navhoo for the use of the App and/or the Navhoo Service
“User Information” means information provided by Navhoo to the Driver via the Driver App indicating the User’s pick-up location, the User’s name and/or other information included by the User in the User’s profile with Navhoo.
“Vehicle” means any motorized vehicle (whether powered by an internal combustion, hybrid or electric engine) that is in safe and clean condition and fit for passenger transportation as required by applicable laws and regulations and that has been accepted by Navhoo and identified as the vehicle to be used by the Driver in the provision of the Driving Service.
“Additional Items” means any additional services that we supply to you with the Services, of the number and description as set out in the Order;
“Website” means the Navhoo website https//:www.navhoo.com.
Pursuant to the Local Government (Miscellaneous Provisions) Act 1976 (the "1976 Act"), and any related local government regulations pertaining to the operation of private hire vehicles (together the "PHV Regulations"), a private hire booking made by you must be accepted by a person that holds a relevant operator's licence.
Navhoo App is a transportation provider and facilitates this transportation service that comes in form of booking request from ‘you’ as Rider, We have a system that fulfil all regulatory requirements of a PH Operator such as:
The Navhoo “Service” means any website, mobile application, landline and Internet service that are in Navhoo’s control, whether partial or otherwise, in connection with providing Navhoo’s online platform that enables users to connect with local authority licenced PH Vehicles & PH Drivers as vehicle transportation providers in major cities. In determining the fees and accepting your requests for bookings we act on behalf of the third party transportation providers and not for riders.
By requesting a booking for ride we record your request and accordingly communicate with you thereafter when having confirmation of availability/non-availability of the third party transport provider to fulfil your request (they may or may not accept, depending on their discretion such as (location, payment, ratings, or timing etc) in our network. In the case of services made to your specific requirements, it is your responsibility to ensure that any information or specification you provide is accurate, we as service provider do monitor trips booked through our app remotely to ensure safety, effective app functionality, processing & managing complaints, questions, requests regarding lost and found items and feedback though our support channels. We encourage the use of rating feedback which is in build into our app as journey process.
All Services which appear on the Website/App/internet service are subject to availability. On acceptance of your job request, you will then be part of a new agreement with driver for the provision of the journey on such terms and conditions as you agree with the Driver. All drivers hold (Private hire & reward Insurance) and their ID’s, driving licence record and riders feedbacks are checked all the time.
Navhoo operates system platform (the “Service”), that allow you to request, book and pay for the service (”Journeys”) Navhoo does not provide Journeys and is not, a party to your agreement with the relevant Driver, any decision by a User to offer or accept Services is a decision made in such User’s sole discretion. Each transportation Service provided by a driver to a rider shall constitute a separate agreement between such persons.
The service provided by Navhoo are in beta phase and are having limitations in its capacity, geographic limit and hours of operational capability ,We desire to expand in geographic boundary ,timing and area of services ,Please do provide your recommendations at support@navhoo.com.
By using the Services, you expressly represent and warrant that you are legally entitled to enter into this Agreement. If you reside in a jurisdiction that restricts the use of the Services because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Services
Without limiting the foregoing, the Services and Application are not available to persons under the age of 18. By using the Services, you represent and warrant that you are at least 18 years old. If you are younger than 18 years of age you hereby declare that you have obtained the authorisation of your parent or guardian to agree to these terms of use and the Privacy Policy. The Private Hire operators confirm that they agrees that by registering their details with Navhoo, they will be scrutinized to be accepted by Navhoo who may refuse or cancel their account at any time, whether by complaints or by internal policy. By using the Services, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement.
To be able to access and use the Services and the Application, you will be required to register with Navhoo and create a user profile. The registration may require you to submit to Navhoo your personal information, including your name, date of birth, address, mobile phone, and at least one payment method, including but not limited to a valid credit card or any other method accepted by Navhoo. You agree to maintain accurate and complete information in your user profile at all times, and timely update the same in the event of any changes. Your failure to maintain accurate and complete information in your user profile, including having an invalid or expired credit card information, may result in your inability to access and use the Services and/or the Application, as well as Navhoo may terminate this Agreement with you. You are responsible for all activity that occurs under your user profile, and, as such, you agree to maintain the security and secrecy of your username and password at all times.
Your participation in using the Services and/or Application is for your sole, personal, and non-commercial use. You may not authorize others to use your user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Services you agree to comply with all applicable laws of your home jurisdiction (the country, county and city), in which you are present while using the Services.
You may only access the Services using authorized mobile online-enabled devices. It is your responsibility to check to ensure you download the correct Application for your device. Navhoo is not liable if you do not have a compatible device and/or operating system, or if you have not downloaded an appropriate version of the Application onto your mobile device. Navhoo reserves the right to terminate this Agreement should you be using the Services with an incompatible or unauthorized device.
You understand that Navhoo does not provide any transportation services. Actual transportation services will be delivered by Third Party Providers.
By using the Services, You agree that:
5.1 You will only use the Services for lawful purposes
5.2 You will not use the Services for sending or storing any unlawful material or for fraudulent purposes.
5.3 You will not use the Services to cause nuisance, annoyance or inconvenience
5.4 You will not impair the proper operation of the network.
5.5 You will not try to harm or hinder the Services in any way whatsoever.
5.6 You will not copy or distribute the Application or other content without written permission from Navhoo.
5.7 You will only use the Services for your own use and will not resell it to a third party.
5.8 You will keep secure and confidential your account username and password or any identification we provide to you, which allows the access to the Services.
5.9 You will provide us with whatever proof of identity we may reasonably request.
5.10 You will only use an access point or data account, which you are authorized to use.
5.11 You are aware that when using the Services via your mobile device, including Text Messaging (SMS), standard messaging and/or data charges will apply
6.1 When registering to use the Website/app you must set up a username and password.
6.2 You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.
6.3 We retain and use all information strictly under the Privacy Policy.
6.4 We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this
As a Rider, you understand that request or use of the Services may result in charges to you (“Charges”). Charges include Fares and other applicable fees, tolls, surcharges, and taxes as set forth on your market’s Navhoo Cities page (www.navhoo.com/cities), plus any tips to the Driver that you elect to pay. Navhoo has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms to your market’s Navhoo Cities page or quoting you a price for a specific ride at the time you make a request.
Pricing may vary based on the type of service platform 5 you request (e.g., STND, MPV, EXEC, SUV or VIP) as described on your market’s Navhoo’s Cities page. You are responsible for reviewing the applicable Navhoo Cities page or price quote within the Navhoo app and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.
Ride fares are determined by a base fare + time + distance rates. Ride fare is defined as the original, non-discounted, non-promotional fare of the ride. (May vary please do check for latest fare table)
The per minutes charges are as follows: (Last Up-dated August 2022)
There are two types of fares, estimated and final
8.1Estimated Fares. In some cases Navhoo may quote you a Fare at the time of your request. The quote is subject to change until the ride request is confirmed. If during your ride you change your destination, make multiple stops, or attempt to abuse the Navhoo Platform, we may cancel the fare quote and charge you a new quote based on the time and distance of your ride. Navhoo does not guarantee that the estimated quoted fare price will be equal to a fare for the same ride quoted earlier, based on demand and supply the prices may vary. No booking is confirmed unless authorised by you prior a quote shown on your App screen
8.2Final Fares. Final fares is the result of ride when it is completed in a real time it consist of a base charge and incremental charges based on the duration and distance of your ride. For particularly short rides, minimum fares may apply. Please note that we use GPS data from your Driver’s phone to calculate the distance travelled on your ride. We cannot guarantee the availability or accuracy of GPS data. If we lose signal we will calculate time and distance using available data from your ride.
You may have the opportunity to view estimated fee charges in real-time in the Application. These real-time fee quotes are estimations only provided for your convenience and may not reflect the actual fees charged upon completion of the services. Navhoo makes no guaranties as to the accuracy of real-time fee quotes, unless specifically stated otherwise.
The payment will be facilitated by Navhoo using the preferred payment method designated in your user profile. If your primary payment method or a secondary payment method in your user profile, if it is determined to be expired, invalid or otherwise not able to be charged, you agree that Navhoo may use a Third-Party Provider’s limited payment collection agent.
Note: Your account will be restricted and additional charges may apply in order to collect the fare of you.
Payment processing services are provided by Stripe and subject to the Stripe Connected Account Agreement (available at https://stripe.com/us/connect-account/legal), which includes the Stripe Services Agreement (available at https://stripe.com/us/legal) (collectively, the "Stripe Terms"). By using the Navhoo Platform to receive payment proceeds, you agree to be bound by the Stripe Terms, which may be modified from time to time. As a condition of Navhoo enabling payment processing services through Stripe, you authorize Navhoo to obtain all necessary access and perform all necessary activity on your Stripe Connected Account to facilitate your provision of Services as contemplated by the Agreement and your relationship with Navhoo. You further agree to provide accurate and complete information about you and your business, and authorize Navhoo to share it and transaction information with Stripe for the purposes of facilitating of the payment processing services provided by Stripe. Navhoo reserves the right to switch payment processing vendors or use alternate or backup vendors in its discretion.
The following fees will be charged by Navhoo for its services and for the services of Third Party Providers:
To provide quality service to Users and Third Party Providers, we charge a Booking Fee, which is primarily applied toward the costs of drivers’ background investigation services, liability insurance carried by Navhoo and other costs, you agree to pay such amount to Navhoo and authorize Navhoo to charge such amount to a payment card associated with your Account.
Some cities administration do impose charges too, such city admin charges will be added to the fare cost too
If, after requesting a Navhoo Service, you cancel that request three (3) minutes or more after such request that has been accepted by a Navhoo operator, you agree to pay such amount to Navhoo and authorize Navhoo to charge such amount to a payment card associated with your Account. Repeated cancellations may result in the suspension of your account.
Minimum fare applies if you request a ride and did not cancel such request before free waiting leverage time of (3) minutes in pickup, the Navhoo driver that has accepted the request will wait on arrival at the designated pickup location for at least five (5) minutes.
Drivers earns while they are on the go, sometimes it’s really frustrating for drivers, when they show up at the arrival point and customer either don’t show or cancel after sometime, Extra waiting charges 100% more will apply after 3 minutes till the 5 minutes waiting slot as standard. Drivers are still required to wait five (5) minutes before they can charge customers a no-show fee.
Navhoo rewards and credits are non-refundable and may only be used with the Service. Navhoo may offer promotional codes with varying features and rates that are redeemable for Navhoo Credit. Any such promotional code is valid until its stated expiration date. Such credits cannot be used in conjunction with other promotional offers and does not affect towards the service and booking fees.
To meet the demand and supply equation effectively, sometime during high demand a surge multiplier is added to encourage drivers to meet the demand, such multiplier will affect the per minute and per mile rate only and would not affect other fees
When you create an account, we need to confirm your credit or debit card is valid, so you may see a £1 pre-authorization charge on your card. That charge is immediately voided, so don’t worry, you are never actually charged, and the £1 is never deducted from your account!
We encourage in donations and try to be community friendly, We partners with some popular organizations in order to be socially responsible, We do invite our customers to suggest too, Any fare that comes with extra change can be added to donate to your selected cause from the settings in app (This feature is not mandatory you can select donate ON/OFF if do not want to participate)
We want to provide competitive and as possible low fare rates on our platform, Drivers are the one who make these journeys happen, It is a courteous act to acknowledge and appreciate their services, Any tipping done through app /cash goes directly to the drivers It is also a good way to influence them to give you a better rating too for your care.
Navhoo’s Driver's strive to maintain clean vehicles in order to provide safe and enjoyable rides. You shall be responsible vehicle damage or cleaning fees if necessary resulting from use of the service under your account.
a)In the event that you cause damages to a Third-Party Provider vehicle, or if a Third-Party Provider vehicle requires cleaning beyond reasonable “wear and tear” generally associated with the passenger transportation services (“Repair or Cleaning”), you may be liable for such Repair or Cleaning
b)In the event that a Third-Party Provider makes a claim to Navhoo for damages or cleaning caused by you, we will, at our sole discretion, make a determination as to the liability for the Repair or Cleaning, and if we determine that you are responsible, we will charge your preferred payment method for such Repair or Cleaning.
c)We will notify you of such charge via email to the email address stored in your user profile with Navhoo and will grant you up to “3 business days” to challenge any such charge. If you challenge the charge, we will work with you to resolve the matter. If you do not challenge any such Repair or cleaning charge within “3 days”, the charge to your account will be final and non-refundable.
Mostly airport, motorways, bridges areas requires tolls when your driver's vehicle passes through a toll or an area with a surcharge, the toll amount is added to your fare.
Note: If your driver asked you to pay a toll or parking fee with cash and you were also charged on your receipt, please let us know. By contacting us in get in touch and fill up the details or in app trips history, go to the end says help & let us know from that particular ride.
10.1 By using the Application, you will automatically be a member of the loyalty programme named “Navhoo Reward Loyalty Programme” operated by the Company and/or its Affiliates (“Navhoo Rewards Loyalty Programme”).
10.2 As a member of the Navhoo Rewards Loyalty Programme, you will gain access to the e-vouchers, promotions, discounts, free gifts, promotion codes and other benefits offered by the Company and/or third party merchants as shown on the rewards catalogue that is made available from time to time in the Application (“Rewards”).
10.3 The Company may, at its sole and absolute discretion, award you points (“Points”) which can be used to redeem for credits.
10.4 The Company may, at its sole and absolute discretion, issue you 1 Point for every 1 mile, For instance, if the ride your journey mileage is say 7.45 Miles you will receive 7 points reward & if your journey mileage is say 7.55 Miles you will receive 8 points rewards.
10.5 The Points are calculated on a per transaction basis and rounded up to the nearest whole number if the decimal is more or equal to 0.5 Points, and down to the nearest whole number if the decimal is equal or less than 0.49 Points.
10.6 The Company may, at its sole and absolute discretion, increase or decrease the rate of Points to be awarded for each selected transaction as may be notified to you from time to time. You shall not be entitled to request from the Company any explanation pertaining to the calculation methods (for crediting the Points) or other matters relating to the Points or discounts for whatsoever purposes.
10.7 Points earned: between 1 January to 30 June in a calendar year are valid until 31December of that calendar year; and
10.8 Between 1 July to 31 December in a calendar year are valid until 30 June of the next calendar year.
10.9 You must use your Points earned to redeem for Rewards during their applicable validity period. There shall be no extension of time for the validity period of any unused Points. The Company shall have the right to deal with the expired Points in such manner as it deems fit in its absolute discretion you agree that you will have no claim whatsoever against the Company for any expired Points.
10.10Points have no cash or monetary value and are not redeemable for cash in any form. They cannot be purchased, resold or transferred, for value or otherwise, under any circumstances. Points shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.
10.11 The maximum redemption value of points to credit is 100 points to £1.00 value.
10.12 Max credit to apply in discount for a single ride is limited to 100 points i.e. £1, say if you have 800 points and you had redeemed them into wallet for credits , it means you have £8 credit , Now the journey costs £7.80 you will be charged for £6.80 fare charges, discounting you for £1 from your credits .
10.13 Your credit from redeemed points is limited to a single trip; there is no limitation for rides in a day.
10.14 If you comply with all these terms and conditions and have the required number of Points, you may select and redeem applicable Rewards via the Application. Your redemption of a Reward that is a virtual credit is subject to the additional terms and conditions of the Company or the third party merchant (as the case may be) that offers the particular points that you wish to redeem.
10.15 You must use your points redeemed to credit during their applicable validity period. There shall be no extension of time for the validity period of any credit rewards redemption dates. You agree that you will have no claim whatsoever against the Company for any expired redeemed credits.
10.16 Rewards are not redeemable for cash nor are they exchangeable for other Rewards under any circumstances. They cannot be resold, exchanged or transferred for value under any circumstances. Rewards shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.
10.17 Points that you have successfully redeemed for credit Reward cannot be exchangeable for another Reward under any circumstances. No requests for exchange of Rewards will be entertained.
10.18 The Company may at its sole and absolute discretion reject your request to redeem Points for any reason whatsoever, including without limitation, where there are insufficient Points to redeem for the particular Reward, or where the Reward is no longer made available or out-of-stock by the third party merchant, or where the Points you wish to use for redemption of Rewards have been issued to you in error etc.
10.19 You may check your Points balance and redemptions made in the Application. Your Points balance and redemptions as set out in the Application shall serve as a conclusive evidence of the same.
10.20 To the extent as permitted by applicable laws, the Company reserves the right at any time to.
10.21 vary, modify or amend the terms and conditions of the Navhoo Rewards Loyalty Programme (including adding or deleting any terms)
10.22 terminate or modify the Navhoo Rewards Loyalty Programme;
10.23 revoke, adjust and/or recalculate any Points awarded;
10.24 change the number of Points required for redemption of specific Rewards or substitute any Reward with another of a similar value;
10.25 change the number of Points that can be earned on spending on qualifying transportation services;
10.26 modify the qualifications and eligibility for earning Points;
10.27 modify the activities that earn Points;
10.28 modify the methods used to calculate the number of Points to be awarded;
10.29 withhold or cease the awarding of Points to you;
10.30 modify the qualifying Points or other criteria for membership tier upgrades and renewals; and
10.31 Without prior notice to you and at its sole discretion.
10.32 The Company may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.
You shall be responsible for any taxes, levies or duties that arise in connection with the issuance of Points to you, your redemption of Points and/or the utilization of Rewards you have redeemed and all costs and expenses relating to the same shall be borne by you.
Navhoo may communicate with you by email, text message or posting notice on the Service. You may request that we provide notice of security breaches in writing.You agree to receive email from us at the email address you provided to us for customer service related purposes
Navhoo reserves the right to terminate or modify, without notice, any promotions and their respective terms and conditions, at any time for any reason or no reason whatsoever. Navhoo disclaims any and all liability related to your use or inability to use such promotions or your reliance on the completeness and accuracy of any information related to such promotions, including the mere existence or availability thereof.
12.1 Electronic Notices. By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice); please write to us at support@navhoo.com
12.2 SMS Text Messages. Navhoo will use SMS service to send you notifications once you requested a pickup through the Application, as well as to recover your username and password, if requested. Standard messaging and data rates may apply. You may receive messages from Navhoo if you make a pickup request or otherwise, as it may be necessary and related to your use of the Application, the Services and for promotional purposes. If you change your mobile phone number the Services may be deactivated and you will not be able to use the Services until you update your user profile and Navhoo verifies your phone number via SMS. Navhoo reserves the right to cancel the notification service at any time.
13.1 Subject to the license granted below, any User Content communicated, uploaded or posted to/through the Services belongs to the person who posted such content. You may use any User Content posted by you in any other way without restriction. You may only use Content posted by others in the ways permitted by this Agreement.
13.2 When you upload, communicate or submit User Content on or through the Services, you grant Navhoo a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, fully sublicensable license to publish and use your User Content. This right will continue even after you stop using the Services. Besides the right to publish, you also grant Navhoo, under said license, the following rights, without limitation:
By posting the User Content, you waive any and all rights to be compensated by Navhoo, its subsidiaries and/or affiliates for such User Content.
13.3You agree that any feedback, suggestions, ideas, or other information or materials regarding Navhoo or the Services that you provide, whether by email or otherwise, are non-confidential and shall become the sole property of Navhoo. We will be entitled to any unrestricted use and dissemination of such feedback for any purpose, commercial or otherwise, without the acknowledgment or compensation to you. You waive any rights you may have to the feedback (including copyrights or any other rights).
13.4The submission of your User Content on/through the Services is entirely voluntary, non_confidential, gratuitous, and non-committal. You acknowledge that you have read, understand, and agree to the terms enumerated below, and you further agree that these terms shall apply to any additional material previously or later submitted:
13.5 Navhoo alone (and its licensors, where applicable) shall own all rights, title and interest, including all related intellectual property rights, in and to the Application and the Services and any improvements, suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Application and/or the Services.
13.6 This Agreement is not a sale agreement and it does not convey to you any rights of ownership (or any other interest) in or related to the Application, the Services, or any intellectual property rights owned by Navhoo, its licensors, subsidiaries and affiliates. Navhoo name, logo, and any product/service names associated with the Application and the Services are trademarks of Navhoo or third parties, whether registered or not, and no right or license is granted to you with respect to using the same.
13.7 During the use of the Services, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or Services through the Services. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. Navhoo, its licensors, subsidiaries and affiliates shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. Navhoo does not endorse any sites on the Internet that are linked through the Services, and in no event shall Navhoo, its licensors, subsidiaries or affiliates be responsible for any content, products, services or other materials on or available from such sites or third party service providers. Navhoo provides the Services to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and Navhoo disclaims any and all responsibility or liability arising from such agreements between you and third party service providers.
13.8 Navhoo may rely on third party advertising and marketing supplied through the Services and other mechanisms to promote or subsidize the Services. By agreeing to these terms and conditions you agree to receive such advertising and marketing. If you do not want to receive such advertising you should notify us in writing. Navhoo reserves the right to charge you a higher fee for the Services should you choose not to receive these advertising services. Navhoo may compile and release information regarding you and your use of the Services on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take reasonable precautions in all actions and interactions with any third party you interact with through/on the Application and/or the Services.
13.9 Navhoo respects copyright law and expects its users to do the same. It is our policy to terminate, in appropriate circumstances, Users or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.
13.10 By entering into this Agreement and using the Application and the Services, you agree that you shall defend, indemnify and hold Navhoo, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, Users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, fines, sanctions, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with:
Navhoo does not offer any transportation services itself as transport provider, Navhoo acts as an intermediary between rider and driver in order to optimize the scheduling service for the PHV drivers. Thus, I agree by accepting the provision of services by the Private Hire Driver and Passenger, they acknowledge that the Navhoo has no direct association with the Private Hire Driver, it just assist contact between driver and passenger.
The user acknowledges and agrees that Navhoo is not liable for any act or omissions committed by any user, whether by robbery, commitment break as a result of any act, discussions, and others including the effective fulfilment of the obligations assumed by the users and loss not being for tax purposes. The user acknowledges and agrees that, by registering and accepting the policy of the service, do so at his total means and exclusive risk. Navhoo recommends that every transaction is performed in good faith.
If any booking done on the Navhoo App is confirmed and accepted by the driver it forms a separate agreement between the Private Hire Driver and the passenger.Navhoo does not intend to provide any service other than connecting the passenger to the Private Hire Company driver and vice versa.
Navhoo does not guarantee that the system will be available without any interruption and that it will always be error-free, and therefore, shall not be liable for damages caused to users.
You agree that Navhoo is also not responsible for any damages or losses caused to your computer as a result of using the site and app
Navhoo is not liable for any error or inconsistency of information with other independent systems, specializing in the service provision for GPS, radar and similar etc.
Navhoo is not liable for any error or inconsistency of information with other independent systems, specializing in the service provision for GPS, radar and similar etc. If a journey does not match the expectations we have listed or if there is a sufficiently serious issue, we will suspend the driver’s use of our Navhoo App. We are aiming to enable safe, secure, comfortable and reliable experiences for Navhoo APP passengers and Private Hire drivers. The Passenger certifies that he uses the service for their own free will and untrammelled choice and recognizes and accepts as its responsibility and risk for using the Website.
The acceptance and denial of the service may occur at first by Driver, who can accept or deny the service when receiving a notification for a ride. Passengers may cancel the contract for any reason. Both recognize that Navhoo is not liable for any delays, cancellations, failure to cancel the contract and miscommunication between passenger and driver, nor for any delay or failure in the delivery of services from the Driver
The Passenger acknowledges and declares that he understands and is aware of all the risks involved in the use of the Website and contracting services, pledging to reasonably take care as expected of someone who chooses a PHV/Cab to transport himself
If transportation is not available for the moment, Navhoo is not responsible. Navhoo only shows available transportations.
The Passenger acknowledges and agrees that Navhoo performs no Driver selection, simply registering on their website to participate does not vouch for its suitability, legally, physically or mental health to provide the Services.
The Passenger acknowledges that the data provided from the Private Hire Driver, such as: (i) vehicle model (ii) VRM of the vehicle, (iii) full name, (iv) profile picture, among others, were provided by the Driver himself.
By accepting the Services, the Passenger acknowledges that Navhoo has no involvement in the contractual relationship between driver and passenger
Passenger can have all information about driver and company if he lost something in Private Hire Vehicle /Cab please write to us with Trip ID at support@navhoo.com or select selection from your app in help.
You use the Service at your own risk. We make no warranties or guarantees.
We provide and you accept that the Navhoo services and the application are provided on an "as is" and "as available" basis. We disclaim all representations and warranties, express, implied, or statutory, not expressly set out in these user terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, we make no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the Navhoo services or any services requested through the use of the Navhoo services, or that the application will be uninterrupted or error-free. Although we subject the Navhoo providers to a background check, we do not guarantee the quality, suitability, safety or ability of Navhoo providers. You agree that the entire risk arising out of your use of the Navhoo services and/ or the application and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law. you agree that we do not hold any responsibility or liability to you related to any transportation services provided to you by Navhoo providers other than as expressly set forth in these user terms.
The services and application may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communication. Navhoo is not responsible for any delays, delivery failures, or other damage resulting from such problems
Amendments. We reserve the right to modify these User Terms at any time upon posting the amended terms on https://www.navhoo.com/terms. If we make changes, the same shall be notified to you by, at a minimum, revising the “Last Updated” date at the top of these User Terms. You are responsible for regularly reviewing these User Terms. Continued use of the Navhoo Services after any such changes shall constitute your consent to such changes. If you do not agree to any such changes you may not use the Navhoo Services. In the event Navhoo modifies the terms and conditions of this Agreement, such modifications shall be binding on you only upon your acceptance of the modified Agreement. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).
>Severability. If any provision of these User Terms is or becomes invalid or non-binding, the parties shall remain bound by all other provisions hereof. In that event, the parties shall replace the invalid or non-binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of these User Terms
Assignment. Neither party shall assign or transfer these User Terms or any of its rights or obligations hereunder, in whole or in part, without the prior written consent of the other party; provided that we may assign or transfer these User Terms or any or all of its rights or obligations under these User Terms from time to time without consent: (a) to an affiliate; or (b) to an acquirer of all or substantially all of our business, equity or assets.>
Entire AgreementThese User Terms including all Supplemental Terms and the Privacy Policy constitutes the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these User Terms, the words “including” and “include” mean “including, but not limited to.” The recitals form a part of these User Terms.
No Third Party Beneficiaries Nothing contained in this Agreement is intended to or shall be interpreted to create any third-party beneficiary claims
Notices. We may give notice by means of a general notice on the Navhoo Services, electronic mail to your email address in your User Account, or by written communication sent by first class mail or pre-paid post to your address in your User Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to us, with such notice deemed given when received by us, at any time by first class mail or pre-paid post to Navhoo Birmingham Limited, Attention: Legal - Suite 305 Keys Court, 82-84 Moseley Street, Birmingham, England, B12 0RT.
Waiver. Our failure to enforce any right or provision in these User Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.
Survival Each provision of this Agreement that would by its nature or terms survive any termination of these User Terms shall survive any termination of this Agreement, regardless of the cause
Ownership. Navhoo alone (and its licensors, where applicable) shall own all rights, title and interest, including all related intellectual property rights, in and to the Application and the Services and any improvements, suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Application and/or the Services
Termination. You hereby agree that the Company is entitled to terminate this Agreement immediately in the event that you are found to be in breach of any of the terms stipulated in this Agreement. For the avoidance of doubt, the termination of this Agreement shall not require the Company to compensate, reimburse or cover any cost incurred by you in the course of you acquiring services from the third party transportation provider under this Agreement. The termination of your use of the Service and the cancellation of your Account shall not affect any of your obligations to pay any sums due to Navhoo.
The construction, validity and performance of this Agreement shall be governed by the laws of England & Wales. The seat, or legal place, of arbitration shall be London, England. The language used in the arbitral proceeding shall be English.
Dispute. If Fees, Repair or Cleaning, Cancelation or other matters ever become the subject of dispute. We and you agree to follow the following dispute resolution process regarding any such dispute: (i) you shall provide us with notice of any such dispute at support@navhoo.com (with reasons and evidence), and (ii) our customer service representative will review your claim and make a good faith effort to resolve the dispute. We will aim to respond with an appropriate solution within 14 days.
Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under LCIA Rules, which rules are deemed to be incorporated by reference into this clause. You and Navhoo agree that any dispute, claim or controversy arising out of or relating in any way to this Agreement or the Navhoo Application and/or Navhoo Services, including, but not limited to, any dispute, claim or controversy relating to the validity or enforceability of this arbitration provision shall be determined by binding arbitration instead of in courts of general jurisdiction.
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